Assistant Shift Manager - Public Area, Overnight Shift

Job Description

The Assistant Shift Manager plays is a high visibility role, focusing on maintaining the exceptional presentation and operational excellence of Wynn Resort by ensuring the highest standards of cleanliness, service, and team performance throughout all public areas. This position serves as a visible leader on the floor, fostering a culture of accountability, attention to detail, and guest-centric service while supporting the seamless execution of Public Area's daily operations.

Key Responsibilities

• Maintains a highly visible presence throughout the resort, spending the majority of the shift overseeing the appearance and cleanliness of all public spaces, ensuring adherence to Wynn's Five-Star standards, departmental procedures, and service expectations.
• Provides daily leadership, coaching, development, and motivation to team members while monitoring performance, productivity, and compliance with company policies and operational standards.
• Oversees daily workforce administration, including processing employee timekeeping functions, updating attendance records, and ensuring accurate staffing documentation.
• Coordinates and adjusts daily shift assignments, schedules, key control, radio distribution, and equipment inventory to support efficient departmental operations.
• Facilitates the distribution and accountability of departmental keys, communication devices, and operational equipment.
• Leads and supports daily pre-shift meetings, reinforcing service standards, operational priorities, and guest experience expectations.
• Ensures all special projects, deep-cleaning initiatives, and guest or operational requests are completed efficiently, providing timely status updates to leadership.
• Conducts performance evaluations and contributes to talent development initiatives as directed by management.
• Promotes a culture of safety, professionalism, and operational excellence by holding team members accountable for performance, policy adherence, and safe work practices.
• Partners closely with management regarding employee relations matters, corrective action processes, and performance improvement opportunities.
• Performs continuous inspections throughout assigned areas of both Wynn and Encore properties to ensure immaculate presentation, operational readiness, and consistent delivery of Wynn's luxury hospitality standards.
• Ensures the proper placement, maintenance, and removal of signage and stanchions to support both guest flow and the overall aesthetic of the resort environment.
• Participates in regularly scheduled leadership meetings, contributing operational insights and supporting departmental goals and initiatives.

Qualifications

• High school diploma, GED, or equivalent required; an associate's or bachelor's degree in Hospitality Management, Business Administration, or a similar discipline(s)
• Exceptional verbal and written communication skills in English, with the ability to interact professionally and courteously with guests, team members, and leadership at all levels of the organization; Additional language proficiency is highly desirable
• Minimum of three (3) years of supervisory or leadership experience in Housekeeping, Public Area Operations, Facilities, or a similar discipline within a large-scale luxury resort, hotel, casino, or hospitality environment is strongly preferred
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams, with the ability to prepare reports, maintain records, and communicate effectively through various business platforms
• Strong attention to detail with a commitment to maintaining Wynn's Five-Star presentation standards and ensuring the highest levels of cleanliness, safety, and guest satisfaction
• Ability to make sound decisions independently, exercise good judgment, and respond effectively to operational challenges in a dynamic resort setting
• Must possess the interpersonal skills necessary to build positive working relationships across multiple departments and collaborate effectively with leadership teams
• Ability to stand, walk, and actively inspect assigned areas for extended periods throughout the shift while maintaining a visible leadership presence
• Must present a polished, professional appearance and consistently exemplify the service excellence, professionalism, and luxury hospitality standards synonymous with Wynn's guest experience
• Must be at least 21 years of age

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.