Communication Coordinator

WTW has bold ambitions – we want to be the best company we can be for our colleagues and clients. We’re a leading global people, risk and capital company with the most accomplished and aspiring talent in the industry – join us if you want to work with interesting people on exciting assignments and expand your career.

The Communication Coordinator will be part of a global team that helps bring communication strategies to life through high-quality content, digital communications, project coordination and operational excellence. You’ll support the communication team across businesses, functions and geographies, helping deliver engaging content that supports business priorities. 

This is a highly collaborative role for someone who enjoys variety, thrives in a fast-paced environment and takes pride in delivering high-quality work. You’ll have opportunities to build expertise across internal communication, change management, digital channels, AI-enabled tools and project delivery while working with colleagues around the world. 

Responsibilities 
    Partner with Communication team members to develop, format, edit and quality-check a wide range of communication deliverables including presentations, emails, newsletters, intranet content and supporting materials.
    Support the development and delivery of communication activities and deliverables that help meet stakeholder and business objectives.
    Create and maintain project plans, communication schedules and timelines, coordinate reviews and approvals and help ensure work progresses efficiently from initiation to delivery. 
    Gather, organize and synthesize information from subject matter experts and stakeholders to support the development of clear, effective communications. 
    Review and edit content for clarity, consistency, readability, accessibility and quality, ensuring alignment with WTW brand, tone and style standards. 
    Use AI-enabled tools to improve quality, consistency and efficiency while maintaining appropriate human review and judgment. 
    Manage and publish content through communication channels and platforms such as Poppulo, SharePoint, Viva Engage, Teams, Outlook and Microsoft Forms. Experience with these tools is a plus; training will be provided where needed. 
    Support the management of communication distribution lists, shared mailboxes, intranet content and other team resources.
    Coordinate with internal partners and external resources as needed, such as intranet advisory, translation services, design or video production.
    Provide support for Teams Town Halls and other virtual events, including scheduling, setup, coordination and production activities. 
    Serve as a trusted partner to communication team members by proactively identifying improvements, spotting risks and helping ensure deliverables are accurate and publication ready. 
    Deliver high-quality communication support that meets deadlines, achieves objectives and exceeds stakeholder expectations.
    Build strong relationships and collaborate effectively across teams, functions, geographies and cultures. 
    Actively participate in team and stakeholder discussions, contributing ideas, insights and continuous improvement opportunities. 
    Continue developing communication, change management, project coordination, digital channel and AI skills to support ongoing growth and career development. 
 

Requirements
    Three-plus years of experience in internal or external communication, marketing or public relations. Experience in a Global Service Delivery Center environment or at WTW is a plus.

    Must be willing to work a 4:00 PM to 1:00 AM shift.
    Experience working in financial services, insurance, consulting or another highly regulated industry is an advantage. 
    Excellent listening, writing, editing and interpersonal skills, with the ability to translate information into clear, concise and engaging communications for different audiences. 
    Strong project coordination and organizational skills, including the ability to manage multiple priorities, deadlines and stakeholders simultaneously. 
    Demonstrated ability to collaborate effectively across teams, functions, cultures and geographies.  
    Proficiency in Microsoft 365 applications, particularly Word and PowerPoint. Experience with SharePoint, Poppulo and PowerBI is a plus.
    Experience using AI-enabled tools such as Copilot is a plus. 
    Detail-oriented, organized and adaptable with solid business and financial acumen.
    Ability to interpret and act on input from multiple stakeholders, navigate ambiguity and prioritize workload and effectively.
    Experience handling sensitive and confidential information with professionalism and discretion. 
    Comfortable working flexibly with colleagues across multiple locations and time zones, including occasional extended hours when required. 
    Ability to work efficiently and effectively under pressure in a fast-paced environment focused on continuous improvement.
    A fast learner with a positive, proactive and solution-oriented mindset. 

WTW is an Equal Opportunity Employer

-