Call Center Patient Representative
About the job
- Previous healthcare experience, preferably in a physician office, medical call center, or similar setting.
- Experience with appointment scheduling and/or patient registration.
- Experience with insurance verification.
- Previous experience handling a high volume of inbound calls.
- Strong verbal and written communication skills.
- Excellent customer service and patient-focused communication.
- Strong organization and time-management skills.
- Ability to multitask and prioritize while working across multiple systems.
- Strong attention to detail and accurate documentation skills.
- Ability to remain calm and professional when handling challenging patient interactions.
- Reliable attendance and a strong work ethic.
- Ability to work independently once fully trained and transition to a hybrid environment.
- A high school diploma or equivalent is required.
- Previous experience in a busy medical office is preferred.
- Ability to comply with HIPAA regulations for patient confidentiality.
- Knowledge of healthcare systems operations such as electronic medical records.
- Skill in using computer programs and applications including Microsoft Office.
- Ability to comply with the organization's health and safety policies.
- Answer a high volume of inbound patient calls professionally and courteously.
- Schedule, reschedule, and cancel patient appointments.
- Assist patients with questions about appointments, locations, and general office information.
- Verify insurance information and accurately document patient information.
- Navigate electronic health records and multiple computer systems while speaking with patients.
- Accurately document calls, messages, and patient concerns.
- Route calls and messages to the appropriate department or clinical team when necessary.
- Handle patient concerns and difficult calls with professionalism, patience, and empathy.
- Maintain accuracy and attention to detail in a fast-paced environment.
- Meet productivity and quality expectations while providing patient service.
- Acquire demographic, financial, medical, and insurance information from patients in a professional and compassionate manner.
- Answer telephones professionally.
- Take messages for patients using electronic medical records.
- Verify and update patient demographic information.
- Register new patients.
- Address patient requests and inquiries.
- Resolve patient concerns.
- Return calls as necessary.
- Update registration and insurance information for existing patients.
- Perform other position-related duties as assigned.
- Adhere to ethical conduct and applicable laws and regulations, including the Solaris Health Code of Conduct and affiliated practice policies and procedures.
- Maintain the confidentiality of patients' protected health information in compliance with HIPAA.
- Immediately report suspected concerns or violations to a supervisor or the Compliance Department.
- Complete annual compliance training in a timely manner.
- Previous healthcare experience in a physician office, medical call center, or similar setting.
- Previous experience in a busy medical office.
About the company
MIU provides comprehensive urology care across Michigan through a large network of clinics and more than 60 clinicians, including 14+ physicians in six subspecialties. It delivers services through its clinics and a Patient Portal that lets patients message physicians, view lab results and documents, and register for appointments, and it also performs robotic-assisted surgeries. The practice differentiates itself with its long history, statewide multi-location presence, broad range of urology subspecialties, and affiliation with Trinity Health Michigan and Corewell Health to improve access and care coordination. Its goal is to offer accessible, high-quality urological care to patients across Michigan.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Saint Clair Shores, Michigan
Founded
1991
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Simplify's Take
What believers are saying
- July 2026 IR Centers expansion adds capacity for BPH and pelvic venous procedures.
- MIU added Grand Rapids offices in 2026, expanding statewide reach beyond Southeast Michigan.
- May 2026 Corewell Troy appointment for Dr. Brian Seifman strengthens hospital visibility and referrals.
What critics are saying
- Care delivery depends on Solaris-backed consolidation, which can pressure autonomy by 2026.
- New outpatient IR and PET/CT investments raise utilization risk if referrals soften in 2026.
- Prostate and bladder trial activity ties MIU to sponsor pipelines; failures cut differentiation.
What makes Michigan Institute of Urology unique
- MIU runs 15 Southeast Michigan locations and 60 providers, giving dense local coverage.
- Solaris Health affiliation since 2022 gives MIU scale, capital access, and playbooks.
- MIU combines urology, research trials, and outpatient IR procedures under one platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pet Insurance
Health Savings Account/Flexible Spending Account
Paid Sick Leave
Paid Vacation
Paid Holidays
401(k) Retirement Plan
Company News
IR Centers and Michigan Institute of Urology are expanding their collaboration to a third outpatient interventional radiology lab in Southeast Michigan. The expansion adds capacity for minimally invasive therapies and welcomes board-certified interventional radiologist Jeremy Handel, who brings over two decades of experience. The program, building on existing operations in Troy, will offer image-guided procedures for conditions including benign prostatic hyperplasia, pelvic venous disorders, and musculoskeletal conditions. The expansion aims to reduce wait times and extend access to alternatives to traditional surgery. "Expansion in Michigan is a direct response to patient need and our shared belief that advanced, image-guided care belongs close to the communities it serves," said Dr Sandeep Bagla, chief executive officer of IR Centers. IR Centers operates in more than 30 markets across the US, partnering with specialty practices to deliver interventional radiology services in outpatient settings.
In November, Michiganurology expanded its men's and women's sexual wellness services by opening its specialty clinic, REDEEM.
The Michigan Institute of Urology is partnering with Prostate Centers USA and opening IR Centers at MIU, a dedicated outpatient medical center for interventional radiology procedures in Troy.
Solaris Health, which is backed by Lee Equity Partners, has acquired Michigan Institute of Urology, an advanced urology practice.