Channel Partner Manager

Duties and Responsibilities

• Identify, vet, and acquire qualified new referral and reseller partners to expand the corporate footprint.

• Manage and retain customer accounts, securing timely renewals while identifying upsell and cross-sell opportunities.

• Collaborate with internal Sales teams (AMs/SAQs) on joint deals, maximizing revenue opportunities.

• Manage the partner onboarding process, handling all accreditations, initial partner setup, non-disclosure agreements (NDAs), and contract follow-ups.

• Oversee the flow of referrals, ensure proper tracking in CRM, and support AMs with lead coordination.

• Help Sales coordinate with partners on joint opportunities, ensuring alignment and collaboration to win deals.

• Manage communications and communication groups/channels related to Channel Partnerships or Enterprise Sales in general.

• Draft invoices for review and approval.

• Attend partner meetings, provide data points and feedback from the ground.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or any related field.
• Must have at least 2-3 years of experience in sales or customer relationship management 

• Experience in channel sales, telco, or IT industry preferred (negotiable).

• Strong communication and negotiation skills.

• Willingness to travel locally within assigned territory.