Analyst
eClerx
Analyst
eClerx
Data analytics and BPM outsourcing services
| Program: | Rentokil Terminix |
| BLI/Process Name: | National Accounts - Voice |
| Designation: | Analyst |
| No of Head Count (s): | 10 |
| New Hires/Replacement Hires (HC) by Designation | Replacement Hires |
| Billed /Unbilled / BU / OPS Bench | Billed / RTX National Accounts Voice |
| SFDC ID for Billed New Opportunity | |
| Reasons to hire Unbilled / Bench | Backfill HC Needed due to Attrition and to Maintain Bench |
| City / Location: | Manila |
| Standardized skillset: [Refer attached excel] | Skillset not mentioned in template |
| Customer Interaction / Transaction Processing (Experienced) | |
| Shift (APJ / EMEA / US / Any combination): | AMER (US) / Any Combination |
| Reporting Manager : | Kamille Saul |
| Educational Background: | Any |
| Experience Required: | Experienced |
| Job Description: | Customer Service Representatives That can handle inbound calls for an international account. Rep needed to be bale to handle queries and take in details from customers in order to process the necessary tickets. |
| Client Approval mail: | Hiring Projection - This is the gradual increase in HC due to the Volume Requirement. |
| Comments | Part of an Incremental Increment. |
| Preferred Start date: (induction date) | 21-Sep-26 |
| Collaborators: | Beltro Manzanilla, Griffin Templeton, Anthony Punzalan |
| Workplace: WFM, WIO, Hybrid | WIO |
eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.
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