Business Office Assistant

Center Overview:

Location: Compass Surgical Partners- Horizon Baptist Beaches Surgery Center – Jacksonville Beach, FL

Address: 1577 Roberts Drive, Suite 120, Jacksonville Beach, FL 32250

Horizon Surgery Center Beaches, located on the campus of Baptist Medical Center, our physician-led ambulatory surgery center is dedicated to delivering high-quality, patient-centered outpatient care. The facility features three active operating rooms specializing in Orthopedic Hand, General Surgery, and Neuro-Spine procedures.

In partnership with Compass Surgical Partners, we bring together the expertise of a local clinical team and the strength of national operational support. This collaboration fosters a culture where both patients and staff can thrive.

About the Role

The Business Office Assistant plays an essential role in creating a positive patient experience and supporting the efficient day-to-day operations of the business office. Responsibilities include patient check-in and check-out, scheduling, insurance and demographic verification, payment collection, documentation, and general administrative support.

The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.

Schedule: Monday- Friday - 24-32/hrs a week schedule usually 8a-430p, hours variable

What You'll Do

• Greet patients, physicians, visitors, and vendors in a professional and welcoming manner.

• Perform patient check-in and check-out accurately and efficiently.

• Verify and update patient demographic, contact, and insurance information.

• Assist with scheduling and coordinating patient appointments and procedures.

• Answer incoming calls, respond to routine questions, and direct calls appropriately.

• Communicate appointment information, arrival instructions, and other administrative information to patients.

• Assist with registration forms, consents, insurance documentation, and other required paperwork.

• Collect and document patient payments, copayments, deductibles, and other applicable fees.

• Support insurance verification, authorizations, billing, and other revenue-cycle activities.

• Perform administrative tasks including scanning, filing, faxing, data entry, and document preparation.

• Maintain accurate and organized electronic and paper records.

• Communicate effectively with clinical staff, physicians' offices, patients, and other departments to support efficient patient flow.

• Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.

• Follow ASC policies and procedures related to patient safety, infection prevention, security, and emergency preparedness.

• Maintain a clean, organized, and professional front-desk and business office environment.

• Assist with special projects and other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.

• Previous experience in a medical office, healthcare, ambulatory surgery center, physician practice, hospital, or similar healthcare setting required.

• Previous front-desk, scheduling, registration, customer service, or administrative experience required.

• Knowledge of medical terminology and healthcare administrative processes preferred.

• Basic understanding of insurance terminology and patient financial responsibilities preferred.

• Medical Assistant Background/ Certification preferred

• Strong computer skills and ability to learn EMR, scheduling, and business office systems.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to maintain confidentiality and appropriately handle sensitive patient information.

• Ability to work effectively in a fast-paced, patient-centered environment.

• Professional and compassionate demeanor.

What You'll Bring

• A commitment to providing an exceptional patient experience.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills.

• The ability to prioritize and manage multiple responsibilities.

• A collaborative, team-oriented approach.

• Dependability, accountability, and professionalism.

• The ability to remain organized and composed in a busy healthcare environment.

Physical & Work Requirements

• Ability to sit, stand, and walk for extended periods as required.

• Ability to communicate effectively in person and by telephone.

• Ability to use a computer and standard office equipment.

• Ability to work in a busy healthcare environment and manage interruptions while maintaining accuracy and professionalism.

• May occasionally be required to lift or move office supplies and materials within the scope of the position.