Full-Time
Customer Trust Lead
Emburse
501-1,000 employees
Automates accounts payable and expense management
Compensation Overview
$78.6k - $95k/yr
Boston, MA, USA
Hybrid
 Legal & Compliance (1) |
|---|
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- 5+ years in information security compliance, vendor risk, customer trust, or a closely related function
- Demonstrated working knowledge of SOC 2, ISO 27001, NIST 800-53, SCCs, SIG, CSA CAIQ, GDPR, and CCPA
- Experience managing high-volume security questionnaire or DDQ workflows, ideally in a SaaS environment
- Exceptional written communication skills – precise, defensible, and audience-aware
- Proficiency with RFPIO or a comparable questionnaire automation platform
- Strong organization skills and ability to manage a large concurrent workload independently
- Experience administering or contributing to a Trust Center platform (SafeBase, Vanta, Drata, OneTrust, Whistic, or similar) is preferred, but not required
- Familiarity with public sector or regulated industry requirements (FedRAMP, StateRAMP, CMMC) is preferred, but not required
- Background in T&E, fintech, or multi-product SaaS is preferred, but not required
- Own end-to-end response for all inbound security questionnaires, DDQs, and vendor risk assessments across new business, renewals, Extended Services engagements, and Installations – supporting the full customer-facing organization via RFPIO
- Maintain and continuously improve a high-quality content library in RFPIO and SafeBase that reflects current, accurate, and approved Emburse positions across all 14 products
- Triage all inbound requests to confirm scope, route non-security requests appropriately with documented rationale, and manage response SLAs with proactive communication; escalate blockers including unanswerable questions and policy gaps
- Serve as the internal subject matter expert on Emburse's security and compliance posture across frameworks including SOC 2, ISO 27001, NIST 800-171, CSA CAIQ, GDPR, CCPA, and others required by the customer base, in direct liaison with the CISO and DPO
- Translate complex technical and compliance concepts into clear, accurate, customer-facing language calibrated to the audience, staying current on Emburse's certifications, audit outcomes, policy changes, and product-level control updates across all products
- Partner with Security, Legal, and Product teams to validate responses, identify gaps, and ensure nothing is overstated or misrepresented
- Co-manage and maintain Emburse's SafeBase Trust Center as the primary self-service destination for customer security inquiries, keeping content current and aligned with the RFPIO content library
- Drive SafeBase adoption among customers and CSMs to reduce inbound DDQ volume for requests that can be self-served, and identify content gaps based on recurring questionnaire themes
- Enforce intake governance: maintain and apply routing guides, SLA tiers, and scope definitions; document and track reason codes for out-of-scope requests, declined engagements, and escalations
- Maintain accurate records of all engagements for pipeline visibility and capacity planning, and contribute to policies governing non-standard intake methods, including customer requests for portal-based vendor risk platform access
- Experience administering or contributing to a Trust Center platform (SafeBase, Vanta, Drata, OneTrust, Whistic, or similar) is preferred, but not required
- Familiarity with public sector or regulated industry requirements (FedRAMP, StateRAMP, CMMC) is preferred, but not required
- Background in T&E, fintech, or multi-product SaaS is preferred, but not required
Emburse provides SaaS software that automates accounts payable and expense management for businesses. Its tools automate invoice capture, approval routing, and faster payments to improve spend visibility and reduce manual work. The platform integrates with hundreds of technology providers and travel services to keep data flowing smoothly and support end-to-end AP workflows. Emburse aims to simplify financial processes, improve spend control, and free teams to focus on growth.
Company Size
501-1,000
Company Stage
Seed
Total Funding
$4.5M
Headquarters
Los Angeles, California
Founded
2015
Get referred to Emburse
See people who can refer or advise you
Simplify's Take
What believers are saying
- Emburse says the May 2026 agent cuts claim creation from 30 to under five minutes.
- Early-adopter access starts Fall 2026, giving sales a near-term expansion lever.
- Revelio Labs put Emburse at 728 employees in March 2026, with active hiring.
What critics are saying
- Headcount fell from 763 in 2023 to 728 in March 2026, signaling churn.
- Fall 2026 rollout leaves a long gap before the AI agent proves retention.
- ServiceNow, SAP Concur, and Brex can absorb Emburse's modular features into broader platforms.
What makes Emburse unique
- Emburse's May 13, 2026 AI agent auto-builds expense reports from transactions and itineraries.
- Its August 3, 2026 Cvent integration embeds Travel Analytics inside hotel sourcing workflows.
- The open ecosystem spans Mastercard, Direct Travel, FCTG, WTI, and 100-plus partners.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%Unlocking effortless expense management: the power of integrated solutions. Effective expense management is crucial for businesses to maintain financial health and competitiveness. Recent developments in the industry, such as Emburse's expansion of its open travel and expense ecosystem, highlight the growing importance of integrated solutions. By combining travel and expense management, companies can reduce administrative burdens, increase policy compliance, and gain better insights into their corporate spend. The benefits of integrated expense management extend beyond cost savings. It also enables organizations to make data-driven decisions, improve employee experience, and enhance their overall financial management. As seen in the partnership between Emburse and Direct Travel, strategic collaborations can deliver a connected, AI-powered travel and expense experience, setting a new standard for the industry. Key trends and innovations in expense management. The recent launch of TripGain's Agentic AI infrastructure for enterprise travel and expense management demonstrates the increasing role of artificial intelligence in streamlining corporate spend. AI-powered tools can automate expense reporting, detect anomalies, and provide personalized recommendations, making the expense management process more efficient and accurate. Moreover, the expansion of Emburse's ecosystem and its partnership with BCD Travel underscore the value of interconnected travel and expense management systems. Such integrations facilitate a seamless experience for employees, reduce errors, and allow for real-time monitoring of expenses. As the business travel landscape continues to evolve, companies must adapt their expense management strategies to incorporate these innovations and trends. Key Insight By implementing AI-powered expense management tools, companies can reduce processing times by up to 70% and decrease errors by 90%, as seen in the case of TripGain's Agentic AI infrastructure. Practical advice for implementing integrated expense management. To successfully implement an integrated expense management solution, businesses should start by assessing their current processes and identifying areas for improvement. This includes evaluating existing systems, policies, and employee behaviors to determine the best approach for integration. Companies should also consider the benefits of strategic partnerships, such as the one between Emburse and Direct Travel, to leverage expertise and technology. Additionally, embracing AI-powered tools and automating expense reporting can significantly enhance the efficiency and accuracy of the expense management process. Ultimately, a well-implemented integrated expense management solution can have a profound impact on a company's financial health and competitiveness. By streamlining corporate spend, improving policy compliance, and enhancing employee experience, businesses can unlock new levels of efficiency and growth. Up next. Stop chasing receipts.Setup takes under 10 minutes.
Emburse expands ai-powered T&E ecosystem with Mastercard and global travel partners. Quick summary. Emburse is expanding its travel and expense management ecosystem through new strategic partnerships with Flight Centre Travel Group, TempoTrip, and World Travel, Inc. By integrating Mastercard virtual cards and AI-driven automation, Emburse provides organizations with a flexible, open architecture to streamline corporate travel, payments, and financial reconciliation. How does Emburse solve fragmented Travel and Expense management? Emburse addresses the inefficiencies of siloed financial data by creating an open, connected ecosystem that integrates travel booking, policy compliance, and expense reporting into a single workflow. This Travel and Expense in Motion framework ensures that data moves seamlessly with the traveler, reducing manual administrative burdens for both employees and finance teams. By avoiding a supplier-controlled approach, businesses can maintain control over their preferred travel management companies (TMCs) while benefiting from centralized intelligence. * Automated synchronization of travel and expense data. * Real-time visibility into travel spend and policy compliance. * Embedded virtual cards with custom data fields for easier reconciliation. What results has the expanded partner ecosystem delivered? The expansion, featuring over 100 technology partners, allows enterprise and mid-market customers to standardize financial data across their entire technology landscape. Through the Mastercard collaboration, organizations can now embed virtual cards directly into the platform, automating expense reporting via real-time transaction data. This integration significantly strengthens financial governance and reduces the risk of unauthorized spend by applying AI-powered expense controls earlier in the travel journey. * Access to a network of 20,000 organizations globally. * Support for 12 million professionals across 200 countries. * ISO/IEC 42001 certification for responsible AI deployment. How does AI enhance the corporate travel experience? Emburse leverages purpose-built AI to transform reactive expense management into a proactive growth tool. By accurately validating spend and predicting insights directly within the workflow, the platform helps finance leaders guide spending before it occurs. This intelligent expense automation eliminates manual steps for travelers, such as receipt collection and data entry, while providing finance teams with the agility and control needed to adapt to evolving business needs. Ff news take: Emburse is making a definitive move against the "all-in-one" closed platform model that has dominated T&E for years. By prioritizing travel and expense management flexibility and open integrations with giants like Mastercard and FCTG, they are positioning themselves as the orchestrator of a best-in-class stack. This "open ecosystem" strategy moves the needle by giving power back to the CFO, allowing for modular innovation without the pain of vendor lock-in. Featured speakers.
Emburse, a global travel and expense management leader, has integrated with Cvent to bring travel analytics directly into hotel sourcing workflows. The integration, called Booking Insights with Emburse, provides corporate travel teams with transaction-level data to evaluate supplier performance and negotiate hotel contracts more effectively. The partnership addresses a common challenge in business travel: hotel sourcing decisions often rely on fragmented historical data. By embedding Emburse Travel Analytics into Cvent Travel, organizations can access richer intelligence during the sourcing process. The integration uses Emburse's Hotel Intelligence API, a new platform capability enabling partners to incorporate Emburse analytics into their solutions. Michele Shepard, Emburse's chief revenue officer, said the integration transforms travel data into a competitive advantage. Brian Sullivan, Cvent's vice president of product management, said it creates a more connected sourcing experience for travel teams.
Emburse and Direct Travel have announced a strategic partnership to integrate their travel and expense management platforms. The collaboration connects Avenir, Direct Travel's platform powered by Spotnana, with Emburse's AI-powered expense automation and financial intelligence capabilities. The partnership aims to enable continuous data flow between travel and expense systems, rather than traditional point-in-time integrations. This will allow organisations to track bookings, itineraries, payments, and expenses in real time throughout business trips. According to Michele Shepard, chief revenue officer at Emburse, the integration creates a shared intelligence layer connecting travel and finance platforms. The companies say this will help organisations reduce manual work, improve spend visibility, and enable faster decision-making as travel plans change. The partnership is designed to give travel managers and finance leaders a unified view of the entire travel journey.
Emburse recognized among CNBC's World's Top FinTech Companies of 2026. Recognition highlights Emburse's leadership in enterprise financial technology and its vision for AI-powered Expense Intelligence DALLAS, July 22, 2026 - Emburse, a global leader in travel and expense management, today announced that it has been named one of CNBC's World's Top FinTech Companies of 2026. Emburse was recognized in the Enterprise FinTech category for its innovation in Business Process Solutions. Developed by CNBC in partnership with Statista, the annual list recognizes 500 companies shaping the global financial technology landscape. Emburse is among approximately 60 companies recognized in the Enterprise FinTech category and approximately 30 worldwide - including 22 based in the United States - selected within Business Process Solutions. The recognition reflects Emburse's continued innovation in AI-powered financial technology and its vision for Expense Intelligence. This approach helps organizations move beyond reactive expense management to gain greater visibility, intelligence, and control across corporate spend. "Being named among the World's Top FinTech Companies reflects Emburse's commitment to fundamentally reshaping how organizations manage business spend," said Marne Martin, CEO of Emburse. "As financial operations become increasingly complex, finance teams need more than automation; they need the intelligence to anticipate challenges, guide spending decisions, and act with confidence. Emburse Expense Intelligence provides that foundation, helping organizations move beyond reactive spend management to create more proactive, agile financial operations that drive strategic growth." Emburse's Expense Intelligence approach embeds AI-powered insights, intelligent automation, and proactive controls across travel booking, expense, accounts payable, payments, and spend management workflows. By connecting financial data and applying dynamic controls throughout the spend lifecycle, Emburse enables organizations to guide spend before it occurs, strengthen compliance, reduce risk, and make faster, more informed decisions. "The enterprise finance market continues to evolve as organizations look for technologies that deliver greater visibility, automation, and intelligence across financial operations," said Kevin Permenter, Research Director, Financial Applications at IDC. "As AI becomes more deeply embedded in finance applications, vendors are expanding how they help organizations automate routine work and improve decision making. Emburse's latest announcements reflect that broader evolution in expense management." The CNBC recognition builds on Emburse's momentum in advancing Expense Intelligence and reinforces the company's commitment to delivering intelligent, scalable solutions that help finance leaders operate more strategically in an increasingly complex business environment. To view CNBC's complete list of the World's Top FinTech Companies of 2026, visit https://www.cnbc.com/worlds-top-fintech-companies-2026/ About Emburse. Trusted globally by more than 12 million finance leaders, travel managers, and professionals, Emburse helps organizations control spend across complex finance operations, serving over 20,000 organizations in 200 countries and territories - including Global 2000 enterprises, SMBs, public sector agencies, and nonprofits. By proactively managing and accurately validating spend, Emburse ensures robust financial governance, enhanced compliance, and unsurpassed visibility into spend behaviors - all while dramatically streamlining the process for every employee. Emburse's Expense Intelligence approach transforms reactive expense management into infrastructure for strategic growth. Powered by Emburse AI, it orchestrates corporate spend across travel booking, reimbursements, AP, and payments, embedding dynamic policy controls and predictive insights directly into workflows. This real-time approach empowers organizations to adapt quickly, reduce risk, and guide spend before money leaves the business. Expense Intelligence is a framework for transformation, reshaping the role of finance teams from administrators to strategic drivers of organizational success.