Müllers Solutions

BMC Helix System Administrator

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeMoscow, RussiaNo salary listed

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, or a related field is required.
At least 3 years of experience administering BMC Helix or similar IT Service Management platforms is required.
A strong understanding of ITIL processes and best practices is required.
Experience with system integrations and scripting for automation, including REST APIs and JSON, is required.
The role requires the ability to troubleshoot complex technical issues effectively and efficiently.
Strong analytical skills and the ability to interpret data and generate reports are required.
Excellent communication skills for effective collaboration with team members and end-users are required.

Responsibilities

Install, configure, and maintain BMC Helix applications and modules based on business requirements.
Troubleshoot and resolve issues related to BMC Helix functionality and performance.
Manage system integrations, developing and maintaining workflows and automated processes.
Provide technical assistance and training to users regarding BMC Helix functionalities and best practices.
Monitor system performance and troubleshoot to ensure optimal operation and availability.
Collaborate with cross-functional teams to gather requirements and implement changes to streamline IT operations.
Document processes, solutions, and system changes for compliance and future reference.
Stay current with BMC Helix updates and best practices to ensure the platform's capabilities are fully utilized.

Desired Qualifications

BMC Helix certification or related IT certifications are highly desirable.
Experience working in a remote team environment is preferred.
Knowledge of cloud infrastructures and services is preferred.
Familiarity with database management and reporting tools is preferred.
Proven ability to manage multiple tasks and projects simultaneously while meeting deadlines is preferred.
Strong problem-solving skills and a proactive approach to identifying and resolving issues are preferred.

BMC Helix System Administrator - Remote

Müller`s Solutions · Moscow, Russia · — · Posted 2025-11-12

Workplace: on_site

Description

As a BMC Helix System Administrator - Remote at Müller's Solutions, you will play a crucial role in managing and maintaining the BMC Helix platform to ensure it's optimized for our organizational needs. In this remote position, you will be responsible for deploying, configuring, and supporting BMC Helix applications, troubleshooting issues, and ensuring seamless integration with existing systems. Your expertise will help drive efficiency and enhance the user experience with our IT Service Management processes.

Key Responsibilities:

Install, configure, and maintain BMC Helix applications and modules based on business requirements.
Troubleshoot and resolve issues related to BMC Helix functionality and performance.
Manage system integrations, developing and maintaining workflows and automated processes.
Provide technical assistance and training to users regarding BMC Helix functionalities and best practices.
Monitor system performance and troubleshoot to ensure optimal operation and availability.
Collaborate with cross-functional teams to gather requirements and implement changes to streamline IT operations.
Document processes, solutions, and system changes for compliance and future reference.
Stay current with BMC Helix updates and best practices to ensure the platform's capabilities are fully utilized.

Requirements

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience in administering BMC Helix or similar IT Service Management platforms.
Strong understanding of ITIL processes and best practices.
Experience with system integrations and scripting for automation (REST APIs, JSON, etc.).
Ability to troubleshoot complex technical issues effectively and efficiently.
Strong analytical skills with the ability to interpret data and generate reports.
Excellent communication skills for effective collaboration with team members and end-users.
BMC Helix certification or related IT certifications are highly desirable.

Preferred Qualifications:

Experience working in a remote team environment.
Knowledge of cloud infrastructures and services.
Familiarity with database management and reporting tools.
Proven ability to manage multiple tasks and projects simultaneously while meeting deadlines.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.

Apply

Apply at Müller`s Solutions

About the Company

Müllers Solutions

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
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