Implementation Manager - Tech & Vendor Integrations

Implementation Leadership

• Lead end-to-end implementation of strategic technology solutions, vendor services, and enterprise initiatives.

• Develop and manage implementation plans, project timelines, milestones, dependencies, and risk mitigation strategies.

• Coordinate cross-functional teams to ensure successful execution of implementation activities.

• Ensure projects are delivered on time, within scope, and aligned with business objectives.

• Facilitate implementation governance meetings and provide status updates to executive leadership.

Vendor Integration Management

• Manage onboarding and integration of new vendors supporting Medicare Advantage operations.

• Serve as the primary point of contact between the health plan and external vendor partners.

• Coordinate contract implementation activities, operational readiness, testing, and deployment.

• Oversee vendor performance during implementation and stabilization periods.

• Escalate and resolve implementation issues, risks, and barriers impacting delivery.

Technology Deployment & Integration

• Partner with IT and architecture teams to ensure technical integration requirements are defined and executed.

• Oversee system testing, user acceptance testing (UAT), defect remediation, and production readiness activities.

• Ensure integration with upstream and downstream systems is validated and documented.

Operational Readiness

• Develop operational readiness plans to support successful implementation and adoption.

• Coordinate business process design, workflow development, training, and communication activities.

• Ensure policies, procedures, and job aids are updated to support new capabilities.

• Conduct readiness assessments and go-live reviews before deployment.

• Support stabilization activities and transition solutions into ongoing operations.

Regulatory & Compliance Support

• Ensure implementations support Medicare Advantage regulatory requirements and organizational compliance standards.

• Collaborate with Compliance, Legal, Privacy, and Information Security teams throughout implementation lifecycles.

• Verify appropriate controls, documentation, and operational processes are in place before launch.

• Support audit readiness and implementation documentation requirements.

Stakeholder Management

• Build strong relationships with business leaders and executive sponsors.

• Facilitate cross-functional workshops and implementation planning sessions.

• Manage stakeholder expectations and communicate project progress, risks, and decisions.

• Drive alignment across business, operational, technical, and vendor teams.

Performance & Continuous Improvement

• Track implementation performance metrics and post-launch outcomes.

• Monitor benefit realization against business case assumptions.

• Identify opportunities to improve implementation methodologies and governance processes.

• Capture lessons learned and establish implementation best practices.

Job Requirements:

Experience:

Required: 

• 5+ years of experience managing technology implementations, operational projects, or vendor integrations.

Education:

Required: 

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Project Management, or related field.

Specialized Skills:

Required: 

• Experience leading complex cross-functional initiatives involving multiple stakeholders.

• Strong project and program management skills.

• Experience with vendor relationship management and organizational change initiatives.

• Excellent communication, presentation, and facilitation skills.

• Ability to manage multiple projects simultaneously in a fast-paced environment.