Community Association Manager

Description

Who We Are

Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive. Want to join in on the fun?

What You Do

EJF Real Estate Services is seeking an organized, motivated, and service-oriented Community Association Manager (CAM) to oversee a small portfolio of condominium and homeowners associations in the DMV area.

This is an excellent opportunity for someone with property management, customer service, or related experience who is interested in building a career in community association management.

The CAM will serve as the primary point of contact for assigned communities, coordinate daily operations, support Board initiatives, and ensure responsive service to residents and clients. The position offers hands-on experience, professional development, and guidance from experienced association management professionals.

Requirements

Community Management & Administration

• Serve as the primary point of contact for assigned Associations, maintaining positive relationships with Boards, residents, and vendors.
• Coordinate day-to-day operations for a small portfolio of communities, ensuring timely follow-through on requests, issues, and priorities.
• Support Boards in implementing decisions and maintaining compliance with governing documents and applicable regulations.
• Conduct routine property inspections, identify maintenance needs, and coordinate appropriate follow-up.
• Coordinate vendor services, monitor work quality, and address service concerns.
• Prepare for and attend Board meetings, provide community updates, and track action items through completion.
• Maintain accurate association records, correspondence, and administrative documentation.
• Respond to resident and Board inquiries professionally and within established service expectations.
• Participate in after-hours emergency response on an on-call basis, as required.

Financial & Vendor Coordination

• Review monthly financial reports and assist Boards in understanding community expenditures and budget performance.
• Assist with preparing annual operating budgets under the guidance of experienced management staff.
• Review and process vendor invoices, monitor expenses, and identify discrepancies.
• Obtain vendor proposals and competitive bids for maintenance, repairs, and community services.
• Coordinate with accounting and leadership to address financial questions and ensure timely resolution.

Property Maintenance & Projects

• Monitor community maintenance needs and coordinate routine repairs and preventive maintenance activities.
• Work with vendors and contractors to ensure projects are completed timely and according to agreed-upon expectations.
• Track open maintenance requests, vendor assignments, and project progress.
• Identify property concerns and recommend practical solutions to maintain community standards.
• Assist with larger maintenance and capital improvement projects with support from senior management.

Client Service & Accountability

• Build and maintain positive, professional relationships with Board members, residents, and service providers.
• Communicate proactively regarding community issues, project updates, and outstanding action items.
• Manage competing priorities while maintaining responsiveness, organization, and attention to detail.
• Take ownership of assigned responsibilities and ensure commitments are completed accurately and on time.
• Collaborate with internal departments and leadership to resolve issues and deliver consistent service.

What You’ll Bring

• 0–2 years of experience in community association management, property management, customer service, hospitality, or a related field.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to build professional relationships.
• Sound judgment, initiative, and a willingness to learn.
• Willingness to learn basic financial management responsibilities, including reviewing budgets, invoices, and financial reports, with training and guidance provided.
• Proficiency with Microsoft Office and the ability to learn property management software such as Vantaca.
• Ability to work independently while recognizing when to seek guidance or escalate issues.
• Availability to attend evening Board meetings, conduct property inspections, and respond to emergencies as needed.
• CMCA certification preferred or willingness to obtain within six months of employment.
• Prior condominium or HOA experience is a plus, but not required.

Core Values

All EJF employees must exhibit our core values in their roles and daily interactions.

• Hustle Hard
• Own It Always
• Get Better Every Day

What We Offer

EJF offers eligible, full-time employees: 

• Salary: $60,000 - $70,000
• Hybrid Remote work set-up
• Flexible PTO and 13 observed holidays
• Friday early office closure at 2 pm
• Comprehensive health benefits package (medical, dental, and vision)
• 401k plan with 4% company match and immediate vesting 
• Employer-paid Life and Disability insurance
• Professional development stipend, industry membership covered at 100%
• And much more…

EJF is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any protected category under Federal and state law. If you are an applicant that requires reasonable accommodation, please email us at [email protected].