Customer Technical Support/Claims Specialist

Division: BENTELER Steel/Tube 
Functional Area: Sales 
Career Level: Professional 
Contract Type: Permanent/Full-time 
Weekly Working Hours: 40.00 
Required Languages: English 
Requisition ID: 45747 

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Job Responsibilities

• Manage customer complaint/ claim activities for sales team through effective communication with mill operations, quality team, sales team, and customer. 
• Support entry and maintenance of complaints in SAP and generate reports for internal consumption.
• Support SQEs, external subcontracting, and quality teams to assure on-time delivery, product quality assurance, and processor compliance. 
• Support sales operations, quality and procurement stakeholders in various activities; including but not limited to on-site quality inspections, claims, qualification of external suppliers, non-conformance/ corrective action demands. 
• Frequent on-site visits to approved processor and/or 3rd party inspection service companies to monitor progress and navigate potential roadblocks.   
• Assist in field visits to customer yards, threading and inspection companies to verify customer complaints/ claims. 
• Support and investigate transportation and import related claims though communication with, but not limited to, customers, suppliers, surveyors, and internal stakeholders.

Job Requirements

• BS/BA in Engineering, Supply Chain Management or related field preferred, or equal work experience.
• Minimum 8 years of experience in manufacturing or related field.
• Minimum 4 years of experience in quality inspection, control, or assurance areas, preferably with oil and gas tubular products.
• Knowledge or tubular and/or steel manufacturing.
• Knowledge of OCTG finishing processes preferred.
• Knowledge of dimensional, NDT, and other related testing requirements preferred.
• Knowledge of API/ASTM/ISO standards and specifications.
• A strong working knowledge of Microsoft Office / Proficiency in Word, Excel & Power Point.
• Experience with SAP or strong IT/ ERP system knowhow required.
• A self-starter with ability to work in a fast-paced office setting.
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to interface with personnel on all levels.
• Inter-cultural and diversity understanding.
• Positive attitude, energetic, personable and a reliable team player.
• Skilled in accuracy, detail oriented, and organizational abilities.

Your contact

Your new employer

The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with more than 20,000 employees at around 90 locations worldwide.

The same is true in our BENTELER Steel/Tube division. Here, we develop and produce custom, precision pipes for customers from energy production, automotive engineering, and other industrial sectors. In this division, we enable the unerring application of our products, from the concept up to process integration and thus to integration into our customers’ value chains. Along with that, our diverse fields of application make sure you can be and become anything. Or, as we like to put it: BENTELER makes it happen!