Data Centre Operations Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Data Centre Operations Director Germany (m/f/d)

AboutJLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 113,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

Objective:

Leadership role responsible for JLL’s service delivery of Data Center FM/IT Services and Critical Environment Operations for EMEA portfolio related to enterprise, colocation, hyperscale, edge computing. The role is responsible for self-delivery of technical services, ensuring deployment of JLL’s CEM programme and supports sales, solutions, due diligence, transitions, operations and compliance of Data Centres.

Reporting – Managing Director EMEA Workplace Management Services.

What this job involves:

• Provide Data Center and Critical Environment operational direction/leadership at account level to advance Data Centre capabilities, Critical Environment and JLL market share in FM, IT and Critical Infrastructure Environment services while promoting DC and Critical Infrastructure Environment lifecycle products
• Matrix reporting into EMEA CEO Engineering Lead and DACHNL WPM Geo Lead.
• To ensure HSE and contractual compliance for Critical Infrastructure operations.
• Responsible to enable growth within multiple sector service lines within Critical Infrastructure Environments.
• Build strong working relationships with key client representatives and promote JLL’s Critical Infrastructure Environment Management expertise that covers FM Operations, Consulting, Transaction Management or Leasing and Project Management.
• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation.
• Lead teams of indirect and direct employees influencing business outcomes for the Data Center/CEM global service offering.
• Responsible to drive operational excellence focusing on operational performance/compliance.
• Actively participate in Engineering Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis to support the Engineering platform and strategy.
• Provide Energy & Sustainability leadership to EMEA DC and Critical Infrastructure Management accounts
• Interface with JLL Energy & Sustainability team.
• Responsible to drive a culture of 100% Data Center uptime managing KPIs according to JLL contractual parameters exceeding customer expectations.
• Ownership and support for deployment of CEM tools and processes.
• Support Data Center and Critical Infrastructure business pursuits with divisional and regional business ensuring targets are achieved.
• Coordinate between Solution Development, Engineering Operations platform, Transactions Management, Project Management and provide a key linkage between the wider JLL organisation and client representatives.
• Provide Data Center, Critical Infrastructure solutions and new business transition support
• Provide technical advice to clients and the JLL DC facilities management and Engineering Operations teams as required. Attend QBRs for major accounts as required.
• Monitor market trends and changes to ensure that JLL provides industry best practice in the delivery of DC FM Operations.
• Drive deployment of Data Center and Critical Infrastructure products and support post-deployment and feedback loop.
• Provide input to strategic product bundle to enhance JLL service delivery capabilities.
• Leadership of our Data Center best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence.
• Act as subject matter expert and single point of contact for Data Center operational management within your assigned responsibility.
• Leadership of our Data Center, Critical Infrastructure best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence.
• Consult with clients and account leadership with all aspects of operations, management, account expansions and design.
• Lead/support critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.
• Maintain effective communications with external and internal clients, technical personnel, and key management
• Position may require travel in the DACH region and The Netherlands.

Sound like you? Before you apply it’s worth knowing what we are looking for:

• Bachelor of Science Engineering degree or equivalent or relevant experience.
• Certified German Electrical / HVAC Meister, Betriebsleiter.
• Minimum of 5 years Data Center and or Critical Infrastructure operations experience related to FM or IT service delivery.
• Ability to drive multiple accounts within a division or region.
• Ability to interact with senior management internally and externally.
• Ability to articulate value proposition to prospect clients(c-suite) and deliver on solution.
• Previous P&L management experience required.
• Thorough understanding of sector specific requirements and systems related to operational delivery.
• Thorough understanding of IT raised floor, co-location, hyper-scale and cloud environments.
• Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems.

What you can expect from us:

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!  Apply quoting reference REQ537935 at jll.com/careers

Location:

On-site –Frankfurt am Main, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.