Disaster Operations Casework Manager

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Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview): 

This is an individual contributor position reporting to the Director, Casework in the Casework Transformation Branch with a dotted line to the Director, Client Services in the Disaster Operations Branch. Responsibilities include program design, implementation, and program improvement related to Casework provided on leveled Disaster Relief Operations (primarily Level 3+ DROs), in support of the development of the unified client casework model in Disaster Cycle Services (DCS).

Primary, initial focus area:

• Casework provided in disaster shelters to help shelter residents plan their exit (known as Shelter Resident Transition)

Additional, initial areas of support:

• Supporting casework providing to households who have experienced a disaster-caused death, or have a missing or hospitalized family member (known as Integrated Condolence Care Teams (ICCT))
• Casework outside of shelters on level 3 DROs (In collaboration with the Community Response Casework Manager)

Area of expected growth:

• In alignment with Casework Transformation’s vision, planned Casework Transformation projects over the next 3-5 years and requiring programmatic development before implementation, casework services provided to those impacted by a Level 4+ disaster, but who are not staying in a shelter (potentially known as Disaster Operations Casework).

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities:

This individual will serve as a Casework subject matter expert with the following core responsibilities:

Supporting program implementation on leveled DROs

• Accountable for the linkage between Casework Transformation Operations and Disaster Operations in the performance of Disaster Operations Casework services in support of all leveled disaster response operations.  

• Ensure consistent delivery of Disaster Operations Casework, including quality and growth of program, and the integration with other programs within the organization.

• Devise a Watch Officer on-call rotation schedule to ensure, when activated, an empowered decision maker is available to support Casework implementation in all 50 United States and US territories.

• Provide technical guidance in the design, implementation, monitoring, and evaluation of Disaster Operations Casework services offered on DROs.

• Review reports and records of activities to ensure progress is being accomplished toward specified program objectives and modify methodology as required to obtain objectives.

• Ensure compliance with appropriate organization policies and applicable rules and regulations.

• May be deployed to project site for performing needs assessment, monitoring and evaluating program.

Serve as an “Engineer” on the Casework Transformation Project Team charged with developing a unified client casework model within Disaster Cycle Services over the next 3-5 years

• Support the development and implementation of unified Client Casework processes, tools, and tactics for all Red Cross casework activities ensuring their efficient execution and alignment with Disaster Cycle Services strategic and operational priorities

• Identify priorities and devise program strategies to support these priorities. Develop and implement short- and long-term strategies to integrate priorities into the overall organization business plan and manage the execution of those strategies.

Program building, including creation and refinement of standards, trainings, job aids, and other materials needed for success program implementation

• Develop and provide technical training on Disaster Operations Casework.

• Formulate and develop policies supporting the organization’s initiatives regarding Casework.

Supporting workforce development in conjunction with the Casework Transformation Branch Cadre Manager, Community Response Casework Manager, and Bridge & ERA Manager

Engage in coordinated workforce support with the Community Response Casework Manager, as well as applicable Divisional and Regional points-of-contacts, to provide ongoing, casework skill building opportunities for Managers (including Regional and Chapter Leads), Supervisors, Service Associates (Caseworkers)

Serving on-call rotations (overnights & weekends) as a Client Care Manager (CCM) inside of RC Care, approximately 1 week of every month

Scope: Individual contributor who will work from home with comprehensive technical knowledge in the casework area. Ability to execute highly complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions. Must be able to work on-call schedules, including supporting during times of increased operational cadence and supporting operations across all US and US Territory Time Zones.

Qualifications:

Education: Bachelor's degree required.

Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.

Management Experience: At least 2 years of management experience highly preferred

Prior Red Cross Experience: Highly preferred

Skills & Abilities: Strong organizational and problem solving skills, and the ability to work independently and under pressure are required. Effective verbal and written communication skills are required. Excellent computer skills required. Ability to work on a team.

Travel: Up to 15-20%

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

PAY INFORMATION: The annual salary range for this position is $100,000 - $120,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

·         Medical, Dental Vision plans

·         Health Spending Accounts & Flexible Spending Accounts

·         PTO:  Starting at 15 days a year; based on type of job and tenure

·         Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

·         401K with up to 6% match

·         Paid Family Leave

·         Employee Assistance

·         Disability and Insurance: Short + Long Term

·         Service Awards and recognition

*LI-JG1

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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