Neurosoft

MSP offering cyber security and tech

Telecom Field Engineer

Telecom & Utility Field ServiceConfirmed live in the last 24 hours

Full-timeAthens, GreeceNo salary listedIn-person

About the Job

Requirements

Requires 1–3 years of experience in a similar position at a telecom provider, with hands-on installation experience with optics, IP, and fixed network equipment.
Requires a B.Sc./TEI degree in Electrical Engineering, Mechanical Engineering, Computer Science, Telecoms, Physics, or Mathematics.
Requires excellent knowledge of ticketing systems and Microsoft Office applications.
Requires deep knowledge of all aspects of telecom services, from developing a proposition to delivery of items.
Requires experience serving a large number of customers.
Requires fluency in spoken and written English.

Responsibilities

Troubleshoot, maintain, repair, and perform preventative maintenance and field modifications on customer equipment according to manufacturer or client instructions and agreed service-level agreements.
Install, modify, uninstall when required, test, and repair equipment and/or software at customer premises according to manufacturer or client instructions.
Stage, test, clean, and repair equipment at company premises according to manufacturer instructions.
Maintain customer service logs and internal service records in the required format and in a timely manner; update the knowledge database by recording incident-resolution procedures.
Report issues in real time and collaborate with the Customer Service Centre and Client Helpdesk to resolve issues in a timely manner.
Collaborate with the Warehouse team to manage repair parts and equipment under responsibility.
Identify recurring field problems, determine possible causes, test them, and report findings to the Telecom team.
Identify possible solutions to faults with no known solutions, test them, and help the Telecom team update statements of work.

Telecom Field Engineer

Neurosoft · Athens, Greece · Full-time · Posted 2026-10-23

Workplace: on_site

Department: Telecom

Description

Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.

We have an open vacancy for a Telecom Field Engineer in Athens.

Main Responsibilities

Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer. 
Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions 
Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises  
Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents 
Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues in a timely manner 
Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility 
Identifies recuring problems on the field, understands possible causes, tests them and reports to Telecom Team. 
Identifies possible  solutions for Faults that no known solutions exist, tests them and helps Telecom team to appropriately update SOWs.

Professional Experience & Qualifications

1-3 years of experience in a similar position in a telecom provider, with hands-on experience in installation of Optics, Ip and Fixed Network equipment.
B.Sc./TEI degree in Electrical Engineering, Mechanical Engineering, Computer science, Telecoms, Physics, Mathematics.
Excellent knowledge of Ticketing systems and MS Office applications
Deep knowledge of all aspects of Telecom services from developing a proposition to delivery of items
Experience serving large number of customers
Fluency in English language, oral and written.

We Offer

🏋️‍️Friendly and dynamic working environment

🏫 Formal training and Professional Qualifications fully funded

✔️ Competitive compensation package

⚕️ Private Health Insurance

⚖️Work-Life Balance initiatives

🏃🏽‍Corporate Sports Teams (e.g. Running)

👥 A Buddy who will support you with your onboarding

Apply

Apply at Neurosoft

About the Company

Neurosoft

MSP offering cyber security and tech

Neurosoft provides end-to-end managed services in cyber security, technology, and field services. It tailors solutions on a vendor-agnostic basis, selecting from best-of-breed tools to fit each client’s goals. The company delivers ongoing monitoring, management, and support to improve efficiency, security, and resilience across Greece and Cyprus for private and public sectors, with a listing on the Italian stock market and Allwyn as the majority shareholder. Its goal is to help clients increase efficiency and security and to sustain business resilience and continuity through integrated, flexible managed services.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Athens, Greece
Founded: 1994

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