All Accor

Global hotel management, franchising, loyalty program

Hostess

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

Maintain complete knowledge of the dining room layout, table, seat, and section numbers, proper table setups, room capacity, hours of operation, price range, dress code, restaurant reservation procedures, daily house count, arrivals and departures, VIP guests, scheduled in-house group activities, locations and times, and department policies and service procedures.
Answer telephone calls within three rings using correct salutations and telephone etiquette.
Take, record, and confirm restaurant reservations and cancellations in accordance with departmental standards.
Communicate reservation or cancellation changes to management throughout the shift.
Monitor preparation of assigned work and ensure compliance with departmental standards.
Ensure menus and check folders are clean and available in sufficient quantity.
Keep the hostess stand clean and organized.
Review the reservation book, pre-assign designated tables, and follow up on special requests.
Greet guests at the restaurant entrance.
Seat guests according to the floor plan while distributing guests fairly among waiters.
Be familiar with hotel services and activities to respond accurately to guest inquiries.
Handle guest complaints, ensure guest satisfaction, and inform the Outlet Manager.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

Maintain complete knowledge of:
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIP’s
- Scheduled in-house group activities, locations and times
- All department policies / service procedures
Answer telephone within 3 rings, using correct salutations and telephone etiquette.
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
Communicate reservation or cancellation changes to management as they arise throughout the shift.
Monitor the preparation of own assignments, ensuring compliance to departmental standards.
Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
Ensure that the hostess stand is cleaned and organized.
Review the Reservation book, pre-assign designated tables and follow up on all special requests.
Greet the guests at the entrance of the restaurant.
Seat Guest accordingly to floor plan / being fair to each waiter.
Be familiar with hotel services / activities to respond to guest inquiries accurately.
Handle guest complaints and insuring guest satisfaction and inform Outlet Manager.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.