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Construction Resources

One-stop shop for building materials

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeSandy Springs, GA, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Previous customer service work experience is required.
  • Strong organizational skills and the ability to work effectively as part of a team are required.
  • The ability to pay attention to detail, multitask, and work within specified timeframes is required.
  • Strong verbal and written communication skills are required.
  • Proficiency with Microsoft Office, including Outlook, Excel, and Word, is required.

Responsibilities

  • Manage customer orders by assisting the project manager with order placement, template scheduling, delivery, and installation services.
  • Manage the order entry process.
  • Communicate with the Sourcing team and SOPT to secure needed product.
  • Communicate special order requirements to production or scheduling managers.
  • Monitor schedules for upcoming jobs and communicate schedule changes to appropriate team members.
  • Communicate credit issues discovered during order entry to appropriate sales personnel.
  • Answer incoming calls or emails promptly and professionally.
  • Perform other duties as requested.

Desired Qualifications

  • Previous work experience in the industry is preferred.
  • Bilingual English/Spanish ability is a plus.

About the Company

Construction Resources

One-stop shop for building materials

Construction Resources provides a wide range of home improvement materials, including countertops, appliances, flooring, and lighting, to builders, remodelers, and homeowners. The company operates as a one-stop shop where customers can select and source multiple product categories for construction projects through a specialized showroom model. Unlike many competitors that focus on single product lines, this company offers an extensive variety of materials and professional design relationships under one roof. Their goal is to simplify the building process by integrating their specialized product expertise with the large-scale distribution power of The Home Depot.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Decatur, IL
Founded
1970

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