Business Development Account Representative
No salary listed
Entry
Bachelor's
Raleigh, NC, USA+1 moreMore locations: Reading, PA, USA
In Person
Customer Experience & SupportCustomer Success
About the job
Requirements
- A high school diploma is required.
- Minimal experience is required; two or more years of customer account management experience is preferred.
- Knowledge of product shapes, sizes, finishes, standard conditions, melt types, product applications, customer classifications, revenue-generation and crossover-account requirements, and account-service processes.
- Knowledge of customer systems, electronic data interchange, databases, mainframe applications, Vendor Added Products, IDDQ, IREP order entry and inquiry functions, OMOES Masters and details, and Data Warehouse reporting.
- Computer literacy, including internet navigation and research, Microsoft Word, Excel, PowerPoint, database use, and information retrieval.
- Ability to create and maintain customer-specific account documentation and run established Data Warehouse reports.
- Proficiency in databases, compliance with standard operating procedures, IREP order entry and inquiry capability, message-queue management, and OMOES order-entry capabilities.
- Ability to manage multiple tasks, prioritize and organize work, meet deadlines, maintain an orderly workflow, and follow up effectively.
- Strong problem-solving ability, attention to detail and accuracy, effective verbal, active listening, and written communication skills, and the ability to handle challenging phone conversations.
- Ability to work effectively with internal business, sales, scheduling, operations planning, technical, packing and shipping, logistics, quality, and credit stakeholders.
Responsibilities
- Serve as the liaison between customers and Carpenter by providing account support and total account management.
- Develop knowledge of customer needs, assess requirements, and identify solutions involving scheduling and planning, inventory, pricing, forecasts, and specification interpretation with assistance.
- Own and remain accountable for processes related to the daily activities of assigned accounts.
- Develop, maintain, and grow relationships with internal departments to resolve customer problems involving logistics, planning, inventory, technical requirements, contract review, and pricing.
- Participate in customer-service transactional improvement projects focused on cost reduction, productivity improvement, and customer satisfaction.
- Participate in departmental and cross-functional training on Carpenter systems, products, and processes.
- Review activity reports and the message queue daily and take appropriate action.
- Develop and maintain customer-specific account documentation.
- Initiate proactive calls to new and existing accounts in support of selling and service strategies.
- Adhere to corporate, departmental, quality, and regulatory policies.
- Work with the assigned Outside Sales Representative to document the annual plan and provide quarterly updates when applicable.
- Participate in rotating weekly meetings and communicate follow-up information to broader staff.
- Participate in the quarterly employee webcast.
- Perform other assigned duties and special projects.
Desired Qualifications
- A two- or four-year degree from an accredited institution.
- Two or more years of customer account management experience.
About the company
Carpenter Technology specializes in high-performance materials and advanced process solutions for aerospace, transportation, medical, and energy markets. Its offerings include superalloys and titanium powder technologies that support manufacturing techniques such as additive manufacturing (3D printing), enabling the production of advanced components. The company differentiates itself through its deep materials science expertise, a broad portfolio of high-performance powders and alloys, and end-to-end process knowledge that helps customers design, qualify, and produce parts with demanding performance. Carpenter’s goal is to help customers create critical, reliable products by providing materials and process solutions that unlock new design possibilities and improve performance across demanding applications.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Philadelphia, Pennsylvania
Founded
1889
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Simplify's Take
What believers are saying
- Fiscal 2026 operating income hit $702 million; FY2027 guidance reached $880 million.
- August 2026 board authorization added $1 billion for buybacks after repurchasing $179.1 million.
- Semiconductor, energy, and aerospace bookings strengthened in 2026, supporting volume, pricing, and mix.
What critics are saying
- Brian Malloy's July 2026 death revived Tony Thene, exposing leadership continuity risk.
- Aerospace demand concentration makes Boeing or Airbus production cuts hit 2027 cash flow fast.
- Brownfield expansion must hit early FY2028; delays would cap the FY2029 $1.3 billion target.
What makes Carpenter Technology unique
- Carpenter dominates nickel superalloys, titanium, and powder metallurgy for aerospace and defense.
- Its SAO segment delivered 37.8% margins in Q4 2026, a records streak.
- Long-term agreements and qualification barriers lock in customers like Boeing, Airbus, and Pratt.
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Benefits
- Life Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Disability Insurance
- 401(k) with company contributions