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Kaiser Permanente

Integrated healthcare provider and payer platform

Nutrition Partner

Clinical Support & Patient AdministrationPosted on Nov 13
Full-timeSanta Clara, CA, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or general education degree (GED) is required.
  • Ability to read and comprehend simple instructions.
  • Data entry skills using Word or Excel database systems.
  • Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other individuals within the organization.
  • Must be willing to work in a Labor Management Partnership environment.
  • Refer to the position specifications in the applicable collective bargaining agreement.

Responsibilities

  • Collect patient meal and snack choices according to diet orders, accommodating age-specific needs, food allergies, religious and cultural needs, and food preferences; offer alternative food and beverage selections and resolve concerns with the patient care team, registered dietitian, nutrition clerk, or management.
  • Print documents using CBORD software on a PC; prepare tray tickets and collect food and supplies for service; assemble patient meals and snacks accurately according to diet orders and applicable labels or protocols; measure individual food portions; deliver, store, heat, or serve patient meals and snacks as assigned, and handle non-patient meals, catering, and other supplies as assigned.
  • Receive and store deliveries, organize products using first-in, first-out practices, discard damaged products and waste, label goods as assigned, inspect deliveries, verify invoices, and sign invoices when authorized.
  • Stock assigned areas with condiments, paper goods, food, beverages, chemicals, and other products according to established par levels or procedures.
  • Clean and sanitize assigned pantry and kitchen surfaces and equipment according to procedures, including food-service equipment, office areas, storerooms, walk-in refrigerators, and walk-in freezers as assigned.
  • Record and log assigned data, including food-storage and dishwasher temperatures, pH levels, meal counts, and late trays; ensure readings are within range, take and document follow-up action when they are not, and document equipment malfunctions according to facility procedures.
  • Prepare and place orders for food, beverages, paper goods, tube feedings, and supplies; collect and maintain statistical data or financial records; and prepare calendars, correspondence, reports, and email notifications as assigned.
  • Monitor patient admissions, discharges, transfers, and diet-order changes; follow up by updating tray tickets, meal-room information, and fluid restrictions as needed. Review diet-related patient information in CBORD and update menus, tray tickets, nourishments, tube feedings, and preferences according to facility protocols, supporting nutritional adequacy and age-specific, cultural, and religious needs and avoiding potential food-drug interactions. Organize test meals as assigned and file required records.
  • Use facility technology and assigned programs, including email, intranet, CBORD, Health Connect, word-processing, and spreadsheet programs, to generate, print, send, save, delete, copy, and enter data on a PC or handheld device; follow computer downtime procedures, initiate or answer pages, answer telephone calls, respond to customers, and enter food preferences, menu selections, and nutritional notes in CBORD.
  • Prepare daily commissary orders for food and supplies according to established procedures to ensure adequate inventory.
  • Resolve customer issues for patient-care team members and clinical dietitians by referring them to the appropriate person or department or providing follow-up.
  • Assist in training new employees as necessary.
  • Perform other related duties as required.

Desired Qualifications

  • Data entry skills using a handheld electronic device.
  • Ability to draft short correspondence.
  • Six months of experience in a nutritional services department or diet office in an acute-care or skilled-nursing facility, or one year of other food-service experience.
  • Knowledge of therapeutic diets.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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