Prime System Solutions

Systems Engineer Level 2 - Client

System AdministrationConfirmed live in the last 24 hours

Full-timeRemote in South AfricaNo salary listed

About the Job

Requirements

At least 3 years of experience in a technical support role, preferably in a Managed Service Provider environment.
Experience troubleshooting complex Microsoft 365 issues.
Strong knowledge of Windows operating systems.
Microsoft 365 certification in Modern Workspace is preferable.

Responsibilities

Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
Troubleshoot and resolve escalated incidents and service requests efficiently.
Report to a client site for support when needed.
Lead monitoring and management of client IT infrastructure to ensure optimal performance and reliability.
Implement and oversee routine maintenance tasks, updates, and system optimizations.
Lead resolution of challenging IT incidents, document root causes, and implement preventive measures.
Mentor and guide Level I engineers in troubleshooting and resolution processes.
Maintain comprehensive documentation of client environments, configurations, and support procedures.
Contribute to developing the knowledge base and training materials.
Collaborate directly with clients to understand their technical needs and provide proactive solutions.
Communicate with clients by providing status updates, technical information, and recommendations.
Perform additional job duties as requested by management to contribute to the organization's success.
Troubleshoot complex issues within the Microsoft 365 ecosystem, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
Use PowerShell to automate repetitive tasks, including bulk user management, mailbox configuration, and reports on Microsoft 365 usage and security.
Assist with Microsoft 365 Security Center tasks, including detecting suspicious activities, responding to alerts, and helping enforce data loss prevention policies.
Manage user identities through Entra ID, including role assignments, multifactor authentication, and conditional access policies.
Handle complex user permissions for SharePoint, Teams, and other Microsoft 365 applications, including multilevel access control and group-based permission troubleshooting.
Create, update, and remove user accounts, including assigning licenses and configuring permissions.

Systems Engineer (Level II)

Prime System Solutions · South Africa (Remote) · Full-time · Posted 2026-05-13

Workplace: remote

Department: Client

Description

Position Summary:

As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities:

Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
Troubleshoot and resolve escalated incidents and service requests efficiently.
Reporting to a client site for support when needed.
Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
Implement and oversee routine maintenance tasks, updates, and system optimizations.
Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
Mentor and guide Level I engineers in troubleshooting and resolution processes.
Maintain comprehensive documentation of client environments, configurations, and support procedures.
Actively contribute to the development of the knowledge base and training materials.
Collaborate directly with clients to understand their technical needs and provide proactive solutions.
Communicate effectively with clients, providing status updates, technical information, and recommendations.
Perform any additional job duties as requested by management to contribute to the overall success of the organization.
Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps.
Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security.
Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies.
Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.
Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues.
Create, update, and remove user accounts, including assigning licenses and configuring permissions.

Requirements

3+ years experience in a technical support role, preferably in a Managed Service Provider environment
Experience troubleshooting complex M365 issues.
Strong knowledge of Windows operating systems.
M365 certification preferable Modern Workspace.

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About the Company

Prime System Solutions

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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