Full-Time
Technical Support Specialist
Posted on 8/23/2025
Regal
51-200 employees
CRM-focused mobile customer engagement platform
Compensation Overview
$60k - $80k/yr
New York, NY, USA
Hybrid
Hybrid role; in-office Tue/Wed/Thu; in-office optional Mon/Fri.
 Customer Experience & Support (1) |
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- 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
- Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
- Experience identifying collaboration and escalation resources in a fast-paced environment
- Experience providing the right level of context when partnering with others to resolve customer issues
- Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions
- Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
- Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
- Own support ticketing and knowledge infrastructure to deliver a world-class support experience
- Participate in hiring and onboarding future support engineers as the growth of the business demands
Regal.io provides a customer engagement platform that can replace or augment a company’s CRM with a mobile-focused tech stack. It offers tools like Journey Builder and Segment Builder to tailor call and text outreach based on real-time customer behaviors, ensuring messages are sent at the right time to boost engagement and conversions. The platform includes data analytics to help teams make quick, data-driven decisions without needing a separate data team. Regal.io’s model centers on using these capabilities to increase sales, and it claims an average revenue lift of about 25% for users. Compared to typical CRMs, Regal.io emphasizes real-time, behavior-driven outreach and an integrated analytics layer to drive measurable results.
Company Size
51-200
Company Stage
Early VC
Total Funding
$82.1M
Headquarters
New York City, New York
Founded
2020
Simplify's Take
What believers are saying
- TaskUs partners with Regal and Decagon to advance agentic AI customer experience.
- Regal raised $40M funding and $38.5M Series A from Emergence Capital.
- Platform drives 25% average revenue increase via AI conversation intelligence.
What critics are saying
- Decagon outcompetes Regal in TaskUs partnership, eroding CCaaS share in 6-12 months.
- Emergence Capital-backed Outreach.io undercuts Regal's Journey Builder in 12-18 months.
- Google Dialogflow commoditizes voice AI, rendering Regal uncompetitive in 3-6 months.
What makes Regal unique
- Regal's Journey Builder enables no-code A/B testing of branded calls and texts.
- Knowledge Base uses RAG for real-time proprietary data in Voice AI Agents.
- Call branding tools achieve 30% answer rates, 3x industry average across 400M US devices.
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Benefits
Early stage equity
Flexible PTO
401k Plan
Medical, dental, & vision insurance
Paid parental leave
Happy hours, team outings, & quarterly off/onsites
Pre-tax commuter benefits
Complete laptop workstation
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↓ -4%2 year growth
↓ -2%TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience, is partnering with Decagon and Regal to transform customer support through intelligent automation.
Regal, a NYC-based customer-centric contact center software, closed a $40m funding round
While the identity of buyers and sellers remains unknown, it is understood Regal would consider merging the $550 million LIC with the $847 million PM Capital Global Opportunities Fund.
Regal.io’s Branded Caller ID, Spam Remediation and Journey Builder solutions enable brands to control outbound phone call branding to build customer-first phone experiences.Regal.io, the outbound phone and SMS sales solution, announced the launch of a suite of call branding tools for B2C sales teams to increase outbound call answer rate. Regal.io’s Branded Caller ID provides businesses with the ability to show their company name, location, logo, and other identifiable information to the customer’s cell phone before the call. For customers whose calls are being flagged as SPAM, Regal.io Spam Remediation (often called Reputation Management) ensures legitimate callers are not flagged as SPAM. And the Regal.io Journey Builder has been updated to enable brands to A/B test local presence, branded numbers, and unbranded numbers in the same outbound campaign.Regal.io’s new tools reach all 400M wireless devices in the US and drive an average 30% answer rate – 3x the industry average rate – resulting in hundreds of millions of dollars in incremental revenue for Regal.io’s customers from this feature alone.As consumer discovery and demand shifts online in industries that require a conversation for onboarding (e.g. Insurance, Healthcare and Education), businesses have switched to using phone calls in place of an in-person conversation. But when consumers don’t recognize the number, or carriers flag that number as SPAM, the call doesn’t get answered
That’s why Homebrew is ecstatic to finally share its investment in Regal, which just announced a $38.5 million Series A financing.