Senior Specialist - Promoter Coordination

Job Purpose 

This is a business-critical role that owns end-to-end operational management of Friendi Mobile’s and Friendi Pay’s Direct Sales (Promotor) channel. The Senior Specialist – Promotor Coordination acts as the operational backbone connecting frontline promotor teams with senior leadership decision-making – driving commercial visibility, performance governance, forecasting accuracy and incentive administration across the entire channel. The role is directly accountable for translating field activity into accurate, real-time insights that protect Gross Adds, revenue and channel profitability, and for continuously improving productivity and efficiency through automation and AI-enabled ways of working – in line with Beyond ONE’s ambition to Think Beyond and Deliver for Impact. 

Main Duties/ Responsibilities 

• Own end-to-end operational planning for the Direct Sales / Promotor channel – building daily, weekly and monthly deployment plans by team, location, location type, and channel targets (SIMs, AWRs) aligned to commercial KPIs. 
• Design, build and continuously improve real-time visibility reports and executive dashboards (Excel, Power Query/Pivot, Power BI) that give Direct Sales leadership instant, accurate insight into channel, commercial and promotor performance. 
• Leverage AI-enabled productivity tools (e.g. ChatGPT, Claude, prompt engineering) to automate reporting, accelerate analysis and continuously improve the efficiency and speed of channel operations. 
• Calculate, validate and govern weekly and monthly promotor commissions and incentive structures, ensuring accuracy, transparency and alignment with approved commercial models; review outcomes with the Direct Sales Manager. 
• Own the end-to-end promotor payment cycle, ensuring 100% timely and accurate weekly and monthly payouts. 
• Act as the operational point of escalation for promotor, channel and customer issues, coordinating cross-functionally with IT, BI, Finance and Customer Care to drive fast resolution and protect channel performance. 
• Develop data-driven forecasting models and target-setting methodologies for the promotor channel, improving planning accuracy and supporting sustainable Gross Add and revenue growth. 
• Conduct ongoing commercial and channel performance analysis – identifying risks, gaps and growth opportunities – and translate findings into clear, actionable recommendations for senior management. 
• Ensure every promotor is fully briefed and enabled on current offers, promotions, FRiENDi mobile’s unique selling points, and best-practice customer engagement, so the brand is consistently represented at its best. 
• Partner with the Direct Sales Manager to plan, execute and evaluate the ROI of promotional campaigns and channel activities, optimizing budget allocation and execution quality. 
• Champion continuous improvement across the promotor operating model – proactively identifying automation, AI and process opportunities that lift channel efficiency, productivity and promotor performance. 

Performance measurement criteria 

• Visibility Reports (Daily, Weekly & Monthly Visibility Reports) 
• Timely preparation of promotor payments (Commissions & payouts) 
• Gross Add Targets  
• Quality Of Sales Targets (Recharge %, M1 A30Days ARPU, High Value Subscriptions)  
• Promotion Planning & Executions 
• Reporting automation, turnaround-time improvement and adoption of digital & AI-enabled tools 
• Forecast accuracy and KPI governance across the Direct Sales / Promotor channel 

Job requirements:
Professional qualification 

• 3-5 years’ progressive experience in Sales Coordination, Sales Planning, Commercial/Business Analytics or Channel Operations within telecom or a fast-paced direct sales environment, including exposure to commission/incentive management, performance reporting and cross-functional stakeholder management. 

Education 

• Bachelor’s degree in Business Administration, Commerce or a related field, or equivalent education and work experience 

Other skills 

• Self-motivated and results-driven, with the ability to work with minimal supervision while managing multiple concurrent processes and deadlines. 
• Advanced Excel skills (Power Query, Power Pivot, formulas, dashboard design); working knowledge of Power BI or similar BI/visualization tools is strongly preferred. 
• Ability to use AI productivity tools (e.g. ChatGPT, Claude, prompt engineering) to automate reporting, accelerate analysis and improve day-to-day efficiency. 
• Strong analytical and commercial mindset, with the ability to translate data into clear, actionable business decisions. 
• Excellent interpersonal, communication and presentation skills, with the ability to influence stakeholders at all levels. 
• Fluency in written & spoken English.