Commercial HVAC Service Technician 3

• Competitive Pay with incentive opportunities 

• Paid Time Off and Company Holiday Pay 

• Medical, Dental, and Vision Insurance programs 

• 401(k) Retirement Savings Plan with company matching contributions 

• Life Insurance and disability insurance options 

• Supplemental benefit programs 

• World Class Training opportunities through our Experts University 

• Career Development opportunities 

Key Responsibilities: 

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls 

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner 

• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner 

• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks 

• Completes routine maintenance and equipment cleaning as needed or required 

• Responsible for delivery and removal of parts and equipment needed to complete service work 

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.  

• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability 

• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction 

• Promotes products and services to the customer.  

• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for 

• Represents the company professionally, honestly, and ethically in all business matters and activities 

• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.  

• May be responsible for completing material requisition forms and related administrative activities. 

• Performs similar/other duties as needed or assigned 

Health & Safety Roles and Responsibilities: 

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately 

• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately 

• Corrects substandard acts or conditions within area of control 

• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) 

• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn 

• Complies with the general rules as prescribed by company program(s) procedure(s) 

• Operates devises or equipment as prescribed by company program(s) or procedure(s) 

• Participates in any safety initiatives, teams, or committees 

• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately 

• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents 

• Does not perform any act that may endanger the safety or well-being of others 

• Does not engage in any pranks, contests, or rough boisterous behavior 

• Works in compliance with applicable legislative requirement 
   

Requirements: 

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 

• EPA 608 Universal required  

• OSHA safety certifications preferred 

• Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories 

• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment 

• Proficient and able to operate all necessary tools and equipment to perform various service projects 

• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on commercial HVAC equipment 

• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with little to no supervision 

• Proficient and able to install a basic duct fitting 

• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, gas fired equipment, humidifiers, and related equipment with little to no supervision 

• Ability to calculate heat gain and loss on commercial buildings using approved methods

• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 

• Effective and efficient time-management and organizational skills 

• Valid driver’s license with acceptable driving record 

• Available to work flexible hours and on-call shifts as needed 

• Ability to stand and walk and to climb ladders to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 

• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas 

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt 

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception 

• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds