Assistant Dispensary Manager

Essential Functions:

Support daily operations for the retail dispensary location, including staffing, scheduling, and store readiness
Supervise Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care
Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards
Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready
Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance
Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures
Support order fulfillment operations, ensuring orders are verified, packed, organized, and dispensed properly
Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner
Resolve patient and operational escalations promptly and professionally, both in-store and over the phone
Oversee cash handling and reconciliation processes to ensure compliance with internal financial controls
Support onboarding and training of retail staff to ensure consistent execution and adherence to standards
Maintain effective communication with store leadership and team members to ensure seamless coordination and operational alignment
Serve as key holder and manager on duty; complete opening and closing procedures, including alarm, vault, cash counts, and security checklists
Support inventory accuracy, including receiving, cycle counts, and reporting discrepancies to the Dispensary Manager
Provide day-to-day coaching and feedback to Retail Associates and share performance observations with the Dispensary Manager
Report compliance issues, incidents, and cash or inventory discrepancies promptly in accordance with company SOPs and state requirements
Maintain strong product knowledge, including dosing formats, labeling, and proper use; provide accurate product information without offering medical advice
Other duties as assigned

Additional Responsibilities:

Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
Coordinate with the marketing and logistics teams for local events, outreach, and delivery support as needed.

What You’ll Need to Succeed:

Proven ability to support and lead retail teams while maintaining operational discipline
Strong understanding of retail operations, including POS systems and cash handling
Excellent communication and problem-solving skills under pressure
Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations
Strong organizational and multitasking skills
Professionalism, patience, and a process-driven approach
Exceptional communication and customer relation skills
Proficiency with POS systems, Microsoft 365, and inventory tracking software
Availability to work evenings, weekends and holidays as scheduled.
Willingness to travel between Texas Original locations as needed
Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.

Minimum Qualifications:

1+ year of retail supervisory or key holder experience; cannabis, pharmacy, or healthcare retail experience preferred
Must be at least 21 years of age
Ability to obtain and maintain DPS registration and pass a background check
High school diploma or equivalent required
Ability to work evenings, weekends, and holidays as scheduled, and to cover other locations as needed