General Manager

Job Description

We're looking for an experienced and dynamic General Manager to lead our operations at our Saint Louis location (5421 Chippewa). As General Manager, you'll be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a positive, high-performing team environment. This is your opportunity to take charge, make impactful decisions, and demonstrate your leadership capabilities in a fast-paced, collaborative setting. If you're a natural leader with a passion for excellence and customer satisfaction, we want to hear from you!

• Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all times
• Manage all cost controls, inventory management, cash handling, and financial accountability to maximize profitability
• Lead, mentor, and motivate team members to achieve performance goals while maintaining high standards of conduct and professionalism
• Develop and implement staffing schedules that optimize coverage and operational efficiency
• Maintain exceptional customer relations by addressing concerns promptly and fostering a customer-first culture throughout the store
• Ensure store cleanliness, food safety standards, and adherence to brand image and presentation guidelines
• Oversee food preparation, quality control, and inventory management to minimize waste and maintain product excellence
• Coordinate marketing initiatives and promotional activities to drive sales and customer engagement
• Analyze operational data, compile reports, and make data-driven decisions to improve store performance
• Conduct performance reviews, provide constructive feedback, and support team member development and career growth
• Manage cash reconciliation, banking procedures, and financial documentation with accuracy and transparency
• Respond effectively to operational challenges and adapt quickly to changing business needs
• Set a positive example through consistent adherence to all company standards and expectations

Qualifications

**Required Qualifications:**

• Proven experience in a management or supervisory role, preferably in food service or quick-service restaurant operations
• Strong leadership and team management skills with the ability to motivate and develop team members
• Demonstrated proficiency in cost control, inventory management, and financial accountability
• Excellent mathematical skills including the ability to accurately handle cash, calculate change, and manage budgets
• Proficiency with computer systems, POS (Point of Sale) software, and digital communication tools
• Strong verbal, written, and telephone communication skills
• Exceptional customer service orientation with proven ability to build positive customer relationships
• Ability to multitask effectively and manage multiple priorities in a fast-paced environment
• Sound judgment and decisive decision-making capabilities
• Excellent organizational and time management skills
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Valid driver's license and reliable transportation to and from work
• High school diploma or equivalent

**Preferred Qualifications:**

• Previous experience in the pizza delivery or quick-service restaurant industry
• Experience with inventory control systems and supply chain management
• Demonstrated ability to analyze operational data and implement process improvements
• Background in staff recruitment, hiring, and performance management
• Experience developing and executing marketing and promotional strategies
• Knowledge of food safety regulations and best practices
• Conflict resolution and problem-solving expertise
• Experience managing P&L (Profit and Loss) statements

**Essential Skills:**

• Leadership and team motivation
• Problem-solving and analytical thinking
• Conflict resolution
• Attention to detail
• Reliability and punctuality
• Flexibility and adaptability
• Resilience under pressure
• Collaborative and inclusive approach to team management
• Transparency and ethical business practices

Additional Information