AV/IT Support Specialist

The AV/IT Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

 Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

We are seeking an experienced AV/IT Support Specialist with strong hands-on expertise supporting modern workplace collaboration technologies and enterprise audiovisual environments. The ideal candidate will have 3-5 years of recent experience deploying, supporting, troubleshooting, and maintaining Zoom Rooms, Crestron control systems, Logitech conferencing solutions, Q-SYS platforms, and Dante audio networks.

This client-facing role serves as the primary onsite resource for conference room technology, unified communications, audiovisual infrastructure, and end-user support. Successful candidates will demonstrate strong technical troubleshooting skills, ownership through resolution, and the ability to support executive users and high-visibility meeting spaces.

AV & Unified Communications Technology Support

• Provide advanced break-fix support and troubleshooting for Zoom Rooms, Logitech Rally systems, Crestron-controlled meeting spaces, Q-SYS DSP platforms, and Dante audio environments.
• Diagnose and resolve issues affecting video conferencing systems, room scheduling solutions, displays, cameras, microphones, speakers, amplifiers, and control interfaces.
• Support executive conference rooms and collaboration spaces, ensuring maximum uptime and exceptional end-user experiences.
• Perform preventative maintenance, system health checks, firmware updates, and hardware replacements across AV and UCC environments.
• Monitor and optimize room performance, audio quality, video quality, and overall system reliability.
• Support AV-over-IP and network-connected technologies, including endpoint connectivity, device communication, and system interoperability.
• Execute minor programming modifications, configuration updates, and commissioning activities within Crestron and Q-SYS environments.
• Troubleshoot and support Dante audio routing, endpoint connectivity, clocking, subscriptions, and signal flow issues.
• Partner with engineering teams, manufacturers, and third-party vendors to identify root causes and implement sustainable solutions.
• Deliver end-user training and support for collaboration technologies and conference room systems.

Enterprise IT Support

• Provide onsite and remote support for Windows and macOS users.
• Provision, deploy, and configure end-user hardware and collaboration technology equipment.
• Manage incidents and requests through enterprise ticketing systems while maintaining ownership through resolution.
• Escalate complex issues to engineering and infrastructure teams when required.
• Support technology refresh projects, office moves, conference room upgrades, and deployment initiatives.

Required Qualifications

Experience

• 3-5 years of recent experience supporting enterprise AV and Unified Communications environments.
• 2-3 years supporting corporate video conferencing and collaboration technologies.
• Demonstrated experience troubleshooting and supporting:
• Zoom Rooms
• Crestron Control Systems
• Logitech Conferencing Solutions
• Q-SYS Ecosystem
• Dante Audio Networks

Technical Knowledge

• Strong understanding of:
• AV signal flow
• Digital audio systems
• Video distribution technologies
• Control systems
• Collaboration platforms
• AV-over-IP architectures
• Experience with:
• Zoom Rooms administration and troubleshooting
• Logitech Rally, Tap, Sight, and RoomMate solutions
• Crestron Flex and Crestron control platforms
• Q-SYS Designer and Q-SYS managed environments
• Dante Controller and Dante-enabled devices
• Understanding of:
• TCP/IP networking
• DNS
• DHCP
• VLANs
• VPN technologies
• Basic switching and routing

Professional Skills

• Strong customer service and executive support experience.
• Excellent written and verbal communication skills.
• Ability to work independently while managing multiple priorities.
• Proven troubleshooting methodology and analytical problem-solving skills.
• Experience documenting incidents, changes, and resolutions.

Preferred Qualifications (Nice to have)

Certifications

Candidates holding one or more of the following certifications are strongly preferred:

• Q-SYS Level 1 and Level 2 Certifications
• Dante Certification (Level 1, 2, or 3)
• Crestron Technical Institute (CTI) Certifications
• Logitech Video Collaboration Certifications
• Zoom Rooms Administrator Certification
• AVIXA CTS (Certified Technology Specialist)
• Microsoft 365 Fundamentals
• Extron AV Associate

Additional Technical Experience

• Microsoft Teams Rooms
• Cisco Webex Devices
• Digital Signage Platforms
• Microsoft Intune
• Active Directory
• Azure Active Directory / Entra ID
• ServiceNow, Jira, Zendesk, or comparable ITSM platforms
• Remote management and support tools
• Enterprise monitoring and room management platforms

Ideal Candidate Profile

The ideal candidate is a technology professional who has spent the last several years supporting modern collaboration environments and can confidently troubleshoot issues across Zoom, Crestron, Logitech, Q-SYS, and Dante ecosystems. They possess a strong understanding of both AV and IT technologies and are comfortable supporting executive users, high-priority meeting spaces, and mission-critical collaboration environments. Their focus is on delivering exceptional user experiences while maintaining reliable, high-performing technology solutions.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.