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Delivery Hero

Global online food delivery marketplace

Manager, Performance Management Partner Growth

Product ManagementPosted on Nov 10
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience as a Product Manager in technology, marketplace, or e-commerce, including proven experience managing rollouts and execution across multiple markets or regions.
  • Experience working in a matrix organization and leading without direct authority across central, regional, and local teams.
  • Ability to coordinate dependencies and drive alignment across functional teams.
  • Strong understanding of unit economics, pricing, elasticity, and margin dynamics.
  • Ability to design and interpret A/B tests, build dashboards, and translate diagnostics into action.
  • Experience owning feature delivery end-to-end, from sprint management through market rollout and post-launch diagnostics.
  • Experience troubleshooting product blockers and resolving implementation gaps.
  • Ability to build scalable processes, standardize best practices, and establish operational rigor.

Responsibilities

  • Analyze promotional performance data to identify product limitations and gaps.
  • Conduct monthly diagnostics with central, regional, and local teams to identify feature and tool needs.
  • Translate findings into product requirements and prioritize them according to KPI impact and technical feasibility across markets.
  • Lead sprint execution to ensure features address core performance bottlenecks.
  • Own feature rollout sequencing and feasibility planning across central and regional markets.
  • Manage dependencies, coordinate market-by-market activation, and resolve product-side issues that prevent launch readiness.
  • Define success metrics, including adoption, revenue, margin, and efficiency.
  • Build dashboards to track feature performance and regional uptake.
  • Validate feature outcomes through A/B testing, establish benchmarks, and track post-launch impact to inform iteration cycles and business decisions.
  • Monitor emerging product issues and execution gaps through ongoing diagnostics with regional teams.
  • Troubleshoot product problems, resolve blockers with clear solutions and implementation plans, and escalate critical issues to central leadership.
  • Feed learnings into roadmap decisions.
  • Document best practices for tool adoption and usage patterns.
  • Capture regional implementation wins and learnings.
  • Build an internal knowledge base to improve execution consistency and reduce troubleshooting cycles across markets.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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