PepsiCo

Makes salty snacks, sodas and sports drinks

Senior Sustain Engineer

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

Deep business process knowledge in a supported domain such as Integrated Business Planning, o9, SAP, transportation, or supply chain.
Proficiency with IT service management and ServiceNow.
Experience with incident, problem, change, and release management.
Experience with monitoring, alerting, automation, and operational governance.
Cross-system troubleshooting and root-cause analysis skills.
Vendor management and stakeholder coordination experience.
Ability to communicate effectively with both business and technical audiences.
Escalation management.
Risk assessment and prioritization.

Responsibilities

Handle a variety of technical procedures, both new and established, by performing initial diagnosis and triage and fixing issues where possible.
Use hands-on experience with o9 Solutions and the functional aspects of supply chain and planning.
Work with product owners to confirm that product runbooks, monitoring and key performance indicator dashboards, service-level agreements, and customer notification procedures are correct.
Handle advanced troubleshooting, typically through escalations from software engineers and site reliability engineers, and resolve root causes where possible.
Expand existing product functionality and related automation, tooling, and dashboards with logical and maintainable solutions.
Improve logging and monitoring for quick and accurate error detection.
Provide code reviews for software engineer peers and share best practices and knowledge of software engineer tools and troubleshooting techniques.
Participate in a team on-call rotation.

Overview

PepsiCo’s Sustain & Operations team, as part of the Tech Strategy & Enterprise Platform Sustain & Operations organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Responsibilities

Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
Good hands-on experience with O9 Solutions and functional aspects of Supply Chain & Planning.,
Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.
Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.

Qualifications

Technical / Domain Expertise

Deep business process knowledge in the supported domain (IBP, o9 or SAP, Transportation, Supply Chain, etc.)
ITSM and ServiceNow proficiency
Incident, Problem, Change, and Release Management experience
Monitoring, alerting, automation, and operational governance experience
Cross-system troubleshooting and root-cause analysis skills
Vendor management and stakeholder coordination experience.

Soft Skills

Strong written and verbal communication
Ability to communicate effectively with both business and technical audiences
Escalation management
Risk assessment and prioritization
Continuous improvement mindset
Leadership presence without direct people management

About the Company

PepsiCo

Makes salty snacks, sodas and sports drinks

PepsiCo makes snack foods and soft drinks that supermarkets, convenience stores and restaurants sell around the world. It owns some of the most familiar grocery brands, including Lay's and Doritos chips from its Frito-Lay division and Pepsi, Mountain Dew and Gatorade on the drinks side, along with Quaker oats and cereals. The company runs its own plants and distribution network and earns most of its money selling finished products to retailers and foodservice customers, while partner bottlers produce some of its drinks under license. PepsiCo was formed in 1965 through the merger of Pepsi-Cola and Frito-Lay and is headquartered in Purchase, New York.

Company size: 10,001+
Company stage: IPO
Headquarters: Harrison, NY
Founded: 1965

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