Full-Time
Project Manager
Posted on 4/7/2024
Cloud-based contact center solutions provider
Data & Analytics
AI & Machine Learning
Senior
Remote
Requirements
- Experience managing delivery, training and implementation of WFO products such as NICE, Verint, Pipkins, and CSI.
- Strong technical knowledge and or hands-on experience with SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
- 7+ years of experience, with a minimum of 3 years in a Project or Program Management position in a WFO Professional Services organization. Willingness to travel up to 50% with some international travel.
- Excellent written and verbal skills.
- BA/BS or equivalent experience.
- Fluent in English and one other language (Spanish, German or Portuguese)
Responsibilities
- Manage the strategic, as well as day-to-day operational and tactical aspects, of multiple large-scale customer facing projects on WFO and associated projects.
- Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects.
- Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs.
- Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
As a pioneer in cloud-based contact center solutions, this company provides a secure and scalable platform integrating digital engagement, analytics, workflow automation, and practical AI to enhance customer experiences. The emphasis on reliability, security, and compliance, coupled with a strong focus on employee development and empowerment, makes it an excellent workplace for those passionate about advancing customer service technologies and driving business results.
Company Stage
IPO
Total Funding
$874.1M
Headquarters
San Ramon, California
Founded
2001
Growth & Insights
Headcount