Field Service Installation Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

At Roche we are here to deliver better outcomes to more patients, faster. Our achievements help to transform the lives of millions of people. We’ve been supporting patients for over 100 years in the UK, building a reputation that we’re intensely proud of. Through this success, we’ve set an incredibly high standard. Those expectations continue to grow. The environment in which we operate changes at an ever-increasing pace. The industry is never going to stand still. 

As one united team at Roche UK, we know we need to boldly respond to these changes whilst keeping our customers and our patients at the heart of everything we do. So, we’re shooting for the stars, transforming ourselves into a much more open, dynamic, transparent, inclusive, collaborative and agile business. 

Travel Requirement: Regular weekly overnight stays throughout the UK/IRL and occasional international travel for training. 

As a core member of a cross-functional team of experts, the Technical Specialist delivers world-class service by executing highly specialised installations across the Roche Diagnostics portfolio within our customer network. This includes the installation, relocation, and de-installation of high-volume, critical analysers for blood science, molecular, and tissue diagnostics solutions. 

KEY RESPONSIBILITIES & OPERATIONAL DUTIES 

● Installation & Technical Support: Perform high-quality installations, relocations, and de-installations of high-volume critical instruments (e.g., cPro, c 8800, c 8000, c 6800) within allocated timelines. Provide 1st/2nd level support for troubleshooting, Data Manager, Cobas Link, and firewalls using SOPs. 

● Project Management & Space Efficiency: Use initiative to keep project deliverables on track. Optimize customer laboratory space during installations and ensure seamless go-live execution. 

● Safety, Compliance & Security: Strictly adhere to laboratory policies, Health & Safety guidelines (HS-01-04), and local information security standards regarding Patient Identifiable Data (PID). 

● Quality & Equipment Maintenance: Maintain calibrated tools and trunk stock in accordance with service requirements. Complete accurate documentation and case updates in REXIS (with specific focus on the PIPO project). 

● Client Relationship & Collaboration: Work closely with internal and external stakeholders, representing Roche values in every interaction. Act as an on-site installation lead while effectively communicating customer queries across the wider business.

● Continuous Improvement: Track and contribute to team KPIs. Share best practices, capture procedures from installation experts, and stay updated via GRIPS and company training modules. 

● Perform IQ/OQ instrument checks: Confidently load, calibrate and verify reagents following installation, prior to handing over to the Applications team. 

Qualifications & Essential Requirements 

● Education: Qualified Engineer (Electrical Engineering / Medical Technology) or a relevant Biomedical Science qualification (e.g., ONC/HND, City & Guilds, Diploma, or Degree). 

● Licensing & Travel: Valid UK/EU (or equivalent) driving license and a valid passport for overseas training.

● Experience: Proven experience working in a medical/technical environment as a technician or medical technical assistant. Demonstrated expertise in electrical, electronic, or mechanical engineering with a history of working autonomously. 

Desirable Experience & Technical Competencies 

● Industry Knowledge: Familiarity with medical analytical systems, quality assurance, CRM tools, and the diagnostics industry in a multicultural work environment. 

● Technical Skills: Fluent with PCs, mobile workforce apps, smartphone applications, and IT security fundamentals; basic understanding of applications and LIMS. 

● Problem Solving: Logical, process-driven mindset with strong attention to detail; able to separate root causes from symptoms and exercise sound judgment under ambiguous conditions. 

● Roche Values & Soft Skills: Demonstrates Integrity, Courage, and Passion. Excellent written and verbal English communication skills, active listening, and strong collaborative teamwork.

Who we are 

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche`s largest sites. Read more.

Besides extensive development and training opportunities, we offer exible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benet from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events. 

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche. 

Roche is an Equal Opportunity Employer.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.