Technical Architect

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Professional Services Delivery team are the post-sales implementers of Salesforce Analytics solutions, and therefore highly customer-facing.  The Technical Architect Analytics consultant is an expert in designing and implementing Salesforce Analytics products as a primary component of a Data and Analytics architecture and a steward of best practices for implementing Tableau Server, Tableau Cloud, Tableau API Integrations and other Salesforce Analytics products.  You will possess consultative skills with demonstrated proficiencies in Data & Analytics technical architecture design and implementation, a strong track record of providing end-to-end solutions, and experience managing customer engagements.  While much of our consulting offerings are delivered virtually, in this role you may be required to spend more than 70% of your time on-site with customers driving enablement and adoption depending on the requirements of individual engagements.  The Technical Architect is responsible for providing technical expertise, partnering with our customers on design, developing implementation strategies and architectural solutions that are performant, stable, and meet the needs of our clients and their end users.

Job Responsibilities

• Lead delivery of client engagements for designing and implementing Salesforce Analytics centered technical solutions: Determine the technical approach based on the scope of work, design and implement the solution architecture, manage client relationships and expectations, and oversee the work of more junior consultants.

• Be an expert in the features, benefits, and application of Tableau Server and Cloud – Deep understanding of our Server product(s) and its integration into client solutions, and an intermediate level understanding of our Desktop/frontend and Prep product(s).

• Deploy Tableau Server environments and integrate them with client data, authentication, and application operations including creation and execution of deployment scripts and workflows.

• Leverage your expertise in Tableau APIs and how to use them to provide custom solutions to customer issues.

• Maintain key executive client relationships, understand their Data & Analytics strategy and business objectives, and identify ways to enable them to succeed in becoming data-driven decision making organizations.

• Communicate with impact, clearly articulate client recommendations, and structure client presentations to relay your point of view.

• Report engagement status to clients and internal management alike, ensuring that engagements are being executed in a manner that aligns with time and resource constraints. 

• Be responsive to customer demands and mitigate objections or product deficiencies.

• Handle escalations as they relate to team members and their client work. 

• Provide client enablement support for technical resources to adopt ownership of technical solutions and drive their utilization.

• Proactively identify ways for Tableau Services to enable clients to maximize the value of their Data & Analytics environment and drive return-on-investment on their software.

• Travel to customer locations in support of sales and delivery efforts.

MINIMUM QUALIFICATIONS

• Clearance. Active TS/SCI clearance with a full-scope (FSP) polygraph.

• Experienced.  8+ years of experience working in Technical Data & Analytics or related field with a Bachelor’s degree; or 6+ years of experience working in Technical Data & Analytics or related field and a Master’s degree; or 11+ years of equivalent work experience with increasing levels of responsibility

• A True Team Player. You’re the best at what you do and you know how to work with your colleagues to get their best.

• Problem Solver. You love tackling the most difficult of challenges and know how to get to the best solution.

• Highly Technical. You have strong technical skills across various technologies & impeccable business acumen. Knowledge of databases, warehouses, business intelligence systems and data analysis tools.  Experience in SQL, SAML, network troubleshooting, Cloud Computing (AWS/Azure), architecting systems for high availability, failover, disaster recovery, and redundancy. Security hardening or application development skills in Python and/or JavaScript are also desirable.  

• Eye for Detail. Exercise timely practice of attention to detail through thorough and accurate assessment to better understand cause and effect.

• Analytical Problem Solver. Ability to define, identify and resolve problems with varying degrees of complexity.

• Excellent Communication. You know what to say and more importantly, how to say it.  Strong verbal and written communication of qualitative and quantitative business cases.

• You are a Recruiter! Salesforce hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.

PREFERRED QUALIFICATIONS & SKILLS

• Certified. Holds one or more Technical Certification(s) in the following: Tableau Server Certified Associate or Tableau Certified Architect, Tableau Certified Data Analyst, or Tableau Certified Consultant. 

• Server Experience. Experience managing full life-cycle Tableau Server Implementations.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Washington D.C based roles, the base salary hiring range for this position is $157,600 to $216,700.