Role Description

As a Designer on Dropbox Design, you will have the opportunity work on a diverse range of problems — from building collaboration capabilities to up-leveling the experience on our mobile or desktop apps to creating effective onboarding mechanisms, and ensuring that we’ll customer centered even in the most business focused problems of fixing our growth funnel.

As a designer on the team, you’ll be exposed to a plethora of customer and business problems and be tasked with solving for the highest impact ones. You will impact one of the surfaces that drives the most amount of traffic on Web by driving high-leverage UX and visual polish improvements. You’ll partner with PMs to translate anything between business problems, product hypotheses or feature requests to concrete, quantifiable and solvable customer problems. You’ll be empowered to drive towards delivering effective solutions and elegant user experiences through partnership with your product and engineering peers. And finally, you’ll help deliver these solutions in partnership with engineering.

Responsibilities

• Problem framing: deriving the clear, solvable customer problems from given feature request, product hypotheses or business problems
• Solution generation: outlining a divergent range of solutions for a given customer or business problem, and baking in an understanding of viability and feasibility of these with cross-functional partners
• Interaction and Visual Design: taking a promising solution to a problem to its simplest and most elegant form
• Collaboration: effectively partnering with Product and Engineering to align on the most valuable and feasible solutions and ideas

Requirements

• 5+ years of UX-related work experience
• High craft bar and attention to detail in visual design, interaction design, and prototyping
• Fluency with common prototyping tools to demonstrate complex features and flows in web experiences
• Innate customer obsession and deep experience working with UX research on foundational insights as well as concept evaluation and iteration
• Demonstrated skills for collaborating closely with other designers, researchers, product managers, data scientists and engineers in order to achieve better design outcomes
• Experience across the product development lifecycle from discovery through shipping/iteration.
• Familiarity with designing for mature products — incrementally, against visions, and through step-change improvements
• Demonstrated ability to launch and iterate on products and features, with an eye towards business and customer impact
• Fluency with describing impact in quantitative/business metrics as well as qualitative methods.
• Ownership mindset with a bias towards action, helping to drive teams and projects forward.
• Deep knowledge working within a design system as well as contributing back to it.

Preferred Qualifications

• Experience designing for a specialized customer audience in an SaaS environment
• Examples of redesigning large portions of mature products in a large, matrixed team