Senior Human Resources Business Partner - AWS Cloud Sales Center/ Scale

Description

Amazon is seeking a strategic and solution-focused Senior HR Business Partner (HRBP) to power the trajectory of our business by ensuring we have the right talent mix, senior leadership, and capabilities to innovate and deliver exceptional customer experiences. In this role, you will serve as a leader of people and organizational strategy — accelerating business outcomes through diagnosis, development, and execution of integrated solutions.

You'll partner directly with the Cloud Sales Center (CSC), a high-velocity, digital-first go-to-market organization that drives customer acquisition and revenue growth at scale. Operating through an inside sales model, the CSC leverages tight collaboration across Inside Sales, Demand Generation, Solutions Architects, Partner Sales, and Sales Strategy teams. The CSC is both a talent destination and engine for AWS, with a strong focus on developing and progressing early career talent through a standardized talent program and increasingly AI-driven capabilities.

You will partner with the NAMER leaders that own our Scale business, a high-velocity sales motion serving mid-market to early enterprise customers. Through dedicated coverage teams, a curated partner ecosystem, and always-on demand generation, we help a broad and diverse base of customers adopt cloud and AI faster — combining scaled reach with the ambition to become one of the fastest-growing segments in the business.

Every initiative you lead has direct impact on the success of these sales teams — and on the customers they serve.

Key job responsibilities
Organizational Effectiveness

Leverage knowledge of the business, global landscape, and trends to tailor people-focused solutions that drive business outcomes
Interpret key people metrics and trends, utilizing mechanisms to inspect and monitor risks
Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making
Partner with senior leaders to build customer-centric organizations that foster agility and empower frontline decision-making
Senior Leader & Leadership Team Effectiveness

Assess both long-term and immediate senior leader talent needs to achieve business goals
Develop strategies to build required senior leader skills and establish inclusive talent pipelines
Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture
Challenge senior leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions
Change Management

Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize employee experience
Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies
Influence and coach senior leaders as they build their teams' ability to navigate organizational changes
Monitor and evaluate implemented changes to assess effectiveness and durability
Talent Planning

Build long-term inclusive workforce plans aligned with CSC business objectives
Coach and support senior leaders in executing workforce plans and making resource allocation decisions
Anticipate industry trends and talent needs, determining gaps in current and future capabilities
Create talent goals and cadence with the Senior Leadership team, including OLR and succession planning processes
Partner with talent acquisition to maintain early career talent pipelines
Employee Relations & Operations

Address employee relations issues with fairness, discretion, and sound judgment
Support performance and compensation management with consistent, fair application across the organization
Collaborate with central HR, site, and international HR partners on people priorities
Travel required: 10–15%

Key Competencies

Influence Without Authority

Effectively influence senior leaders and peers without direct authority
Build credibility through expertise and trusted relationships
Persuade stakeholders using data-backed recommendations and compelling narratives
Dealing with Ambiguity

Thrive in environments with incomplete information and competing priorities
Navigate complex situations with multiple stakeholders during periods of significant organizational change
Gen AI Fluency

Explore new GenAI tools, consider ethics, and measure effectiveness
Apply security measures while experimenting with GenAI to improve work processes
Combine AI with human expertise while maintaining transparency and accountability
High Judgment

Make high-velocity decisions independently with limited guidance
Exercise sound judgment in sensitive situations involving people and organizational issues
Know when to escalate versus resolve independently
Problem Solving & Scenario Planning

Anticipate challenges before they arise and develop proactive solutions
Create multiple future scenarios to prepare for various business outcomes
Apply creative thinking to solve complex organizational problems

A day in the life
A day in the life Your day blends strategic planning, leadership coaching, and hands-on problem-solving. You'll engage with senior leaders, analyze workforce trends, and design initiatives that transform how we support and develop our talented professionals — all while keeping the employee experience at the center.

Basic Qualifications

- Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- 7+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience
- Experience influencing senior leaders/stakeholders
- Experience using data and metrics to drive improvements
- Experience working with global teams, driving organizational change initiatives, and developing talent management plans for a global organization

Preferred Qualifications

- Bachelor's degree or above in Human Resources Management, Business Administration or a related field
- Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
- Experience leading organizational change initiatives across multiple locations
- 10+ years of leadership work as an HR generalist, preferably in a high tech environment experience
- Experience working in a customer-facing environment
- Bachelor's degree, or experience coaching senior leaders and managers with strong talent assessment skills
- PHR, GPHR, or SPHR, or 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.