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Public Service Enterprise Group

Diversified energy company: electric, gas, generation

Service Consultant

Business OperationsPosted on Nov 10
Full-timeNewark, NJ, USA$67.2k - $106.4k

About the Job

Requirements

  • A high school diploma or GED and at least two years of related customer contact or technical experience are required.
  • General knowledge of electric and gas tariffs is required.
  • Strong written and verbal communication skills are required.
  • Prior experience managing customer relationships is required.
  • Familiarity with SAP platforms and working knowledge of CCS-CRM are required.
  • A valid driver's license is required.
  • Compliance with Department of Energy regulation 10 CFR 810 is required.
  • Applicants must meet the applicable 10 CFR 810 eligibility criteria: be a U.S. citizen or national; a U.S. lawful permanent resident; a citizen, national, or permanent resident of a generally authorized destination and not also of a non-listed country; or a protected individual under the Immigration and Nationality Act.

Responsibilities

  • Provide technical expertise in interpreting electric and gas requirements for the design and installation of utility infrastructure.
  • Manage multiple technical customer projects, coordinate with internal stakeholders, and provide timely information to customers while ensuring customer satisfaction.
  • Identify sales opportunities and develop strategic business intelligence by engaging with customers.
  • Administer gas and electric tariffs, company policies, and procedures.
  • Track and administer Smart Growth agreements.
  • Manage municipal, industrial, commercial, and residential customer projects to support customer satisfaction and efficient use of company facilities.
  • Identify, negotiate, and resolve installation and billing issues.
  • Maintain working knowledge of PSEG Standards for Business Controls and meet management's expectations for effective internal business controls.
  • During emergency restoration efforts, perform functions outside routine duties and work schedules as needed.
  • Comply with applicable drug and alcohol testing requirements, including random testing for federally regulated roles.

Desired Qualifications

  • Familiarity with GIS (Geographic Information Systems) is desired.
  • Familiarity with SAP DWMS is desired.
  • Familiarity with My Meter is desired.

About the Company

Public Service Enterprise Group

Diversified energy company: electric, gas, generation

Public Service Enterprise Group (PSEG) is a diversified energy company with utility, generation, and transmission businesses. Its PSE&G utility delivers electricity and natural gas to millions in New Jersey; PSEG Power owns plants and solar facilities; PSEG Long Island runs the electric transmission and distribution for about 1.1 million customers. Unlike many peers, PSEG combines regulated utility operations with merchant generation and regional transmission ownership, backed by a century-long track record and sustainability recognition. Its goal is to provide reliable energy and related services, support regional economies and quality of life, and pursue ongoing, sustainable energy growth.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Newark, NJ
Founded
1903

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