Program Service Caseworker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

To support clients and operate residential facility, through: Client admissions, intake processing, case triaging, primary support case work, referral and clerical duties.  Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed.

The incumbent will perform a variety of duties, such as those below, but not limited to.            

Written and Verbal Communication

• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.

• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc.  This is done with support from management, supervisory staff and I.T support personnel.

• Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.

Reporting

• Fulfilling and communicating all relevant Incident reports, including the submission of IIR (Internal reports) to the management team.

• Completing daily front-line worker responsibility logs and bed board charts.

• Completing all required aspects of ongoing coaching meetings and team meetings.

Case Work/Facility

• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.

• Fulfillment of daily PSCW shift responsibility sheets

• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.

• Manage contact with professional and agency support staff

• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.

• PSCW staff are responsible for adhering to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.

Critical Relationship Management

PSCW workers manage regular contact with: Shift partners, aftercare staff team, residential and case clients, Immediate supervisory staff, management team, regional government reps, partner/community agency representatives, client contacts (as appropriate), other internal S.A. facilities staff members.

Governance Boards and Councils/MEETINGS:
Internal:

• Case Workers are responsible for participating in all relevant team and training meetings as directed by management/supervisory staff, including all-staff meetings, team meetings, supervisory/coaching meetings, training meetings, etc.

Managerial/Technical Leadership Responsibility:

• Reports directly to: Program Services Coordinator

• Indirect report to facility Program Director

Financial and Materials Management:

• Following procedures on donation processing and drop-safe depositing

• Balancing petty cash at each shift change

• Maintaining awareness of all organizational policy on personal finance related to money in the workplace (staff and client).

Working Conditions:

• PSCW staff members work onsite at Belinda’s Place; approximately 95%. On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%

• PSCW staff members work within the facility building, and outside of the building, onsite.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:  

• College diploma or equivalent post-secondary formal study related to social and/or women related services work.  Bachelor of Social Work is preferred.

• Valid unrestricted Full G driver’s license is an asset

Experience and Skilled Knowledge Requirements  

• Experience working with homelessness, mental health and addictions.

• Must have functional knowledge and understanding of women's issues related to homelessness, mental health and addictions.

• Be able to provide clear Vulnerable Sector Screen

Skills and Capabilities:

• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.

• Demonstrate a high level of integrity, sound judgment and ability to maintain a high degree of confidentiality

• Ability to resolve complex issues using a fair and balanced approach

• Strong oral and written communication skills are essential. 

• Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential

• Ability to work independently as well as part of a team

• Must have good interpersonal/time management skills

• Good knowledge of community resources

• Must exhibit strong empathy, understanding and support for all vulnerable individuals, including difficult-to-serve individuals, in our service sector.

Vulnerable Sector Check: an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.

Compensation:

The target hiring range for this position is $21.47 to $21.47 with a maximum of $21.47.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.