At least 2 years of digital project management experience.
Experience managing complex website projects.
Experience with project management tools such as Microsoft Project, Asana, Basecamp, Forecast, or Bugherd.
Ability to manage time and priorities, handle tasks efficiently, and multitask.
Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally.
Strong written and verbal communication skills.
Knowledge of Internet-based technology and web development, including social media and web design.
Strong interpersonal, team, and customer service skills.
Strong experience with Microsoft Office tools.
Ability to adapt quickly to evolving needs and self-teach as required.
Some knowledge of website maintenance.
Post-secondary degree or diploma, preferably in Business, Marketing, Communications, or Technology.
Responsibilities
Manage and track project plans, scope, budgets, budget control reports, and project tracking reports.
Support and manage project team members and manage project quality.
Support project discovery and reflection, capture meeting minutes, and gather content and assets.
Set and manage client expectations and provide management updates.
Seek new opportunities with existing clients and maintain detailed, accurate client accounts.
Proactively maintain and deepen ongoing client relationships.
Participate in project research and discovery phases.
Develop reflection documents and write creative briefs.
Train clients on Content Management Systems and other web-related best practices.
Support content creation for e-newsletters, corporate websites, and industry publications.
Gather client testimonials and success metrics and support writing, editing, and contributing to marketing efforts.
Support the company's business development efforts.
Desired Qualifications
Knowledge of related software such as Sketch, Photoshop, and InDesign.
Basic knowledge of HTML and CSS.
Understanding of web development.
Experience with Content Management Systems such as Kentico and WordPress.
Experience with Customer Relationship Management systems such as Salesforce and Microsoft Dynamics.
Experience with industry tools such as HubSpot, Salesforce, and Bugherd.
Experience with Google Ads and Google Analytics.
Bilingual ability.
Digital project management experience.
Understanding of website development best practices.
Knowledge of digital marketing.
Experience with not-for-profit organizations and fundraising.
Agency experience and formal project management training.
Job Description
The Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Project Manager to join our team to provide account and project management support.
If you have a passion for managing projects, building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and emerging company, read on and apply!
The Role:
Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.
Account Coordination – Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.
Client Relations - Proactively maintaining and deepening ongoing client relationships
Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs
Client Training - Training clients on the use of Content Management Systems and other web related best-practices.
Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications
General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc.
Business Development - Support A.K.A.'s business development efforts
Other duties as assigned
Qualifications
Qualifications
2+ years of digital project management experience (agency and formal project management training an experience is preferred)
Experience managing complex website projects
Experience with project management tool (e.g., MS Project, Asana, Basecamp, Forecast, Bugherd, etc.)
Proven time and priority management skills; Able to manage tasks efficiently and to multi-task
Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
Strong written and verbal communication skills
Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.)
Outgoing, energetic, with strong interpersonal, team and customer service skills
Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
Strong experience with Microsoft Office Tools
Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.)
Some knowledge of website maintenance (whether for clients or personal)
Nice to Haves:
Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
Understanding of web development
Experience with Content Management Systems (Kentico, Wordpress, etc.) Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.)
Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.)
Google Adwords and Google Analytics Experience
Bilingual is an asset
Relevant Assets and Experience:
Digital Project Management Experience
Understanding Website Development Best Practices
Knowledge of Digital Marketing
Not-for-Profit and Fundraising
Additional Information
For additional information please visit www.AKANewMedia.com