Reservation Executive
About the job
- A diploma or degree in Hotel Management, Hospitality Management, or a related field.
- One to three years of experience in hotel reservations, front office, or guest relations is preferred.
- Knowledge of hotel property-management or reservation systems such as Opera or similar software.
- Familiarity with online travel agency platforms such as Booking.com, Expedia, and Agoda.
- Good verbal and written communication skills.
- Strong customer-service and interpersonal skills.
- Good knowledge of Microsoft Office and basic computer operations.
- Ability to handle multiple bookings and work under pressure.
- Strong attention to detail and problem-solving skills.
- Willingness to work shifts, weekends, and holidays as required by hotel operations.
- Handle room reservations through phone, email, the hotel website, and online travel agencies.
- Check room availability, rates, room types, and booking restrictions.
- Create, modify, confirm, and cancel reservations accurately.
- Communicate hotel rates, packages, facilities, policies, and special offers to guests.
- Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
- Maintain accurate reservation records in the hotel property-management system.
- Follow up on tentative bookings and ensure timely confirmation.
- Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
- Process advance deposits and coordinate payment-related requirements according to hotel policy.
- Monitor no-shows, cancellations, amendments, and overbooking situations.
- Promote room upgrades and additional hotel services where appropriate.
- Prepare reservation reports and maintain proper documentation.
- Handle guest complaints and reservation-related issues professionally.
- Follow hotel standard operating procedures and maintain high standards of guest service.
- One to three years of experience in hotel reservations, front office, or guest relations.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget