Automation & Factory Solutions (AFS), a SunSource company, helps manufacturers improve productivity, efficiency, and performance through innovative automation technologies, industrial products, and engineered solutions. We partner with customers across North America to solve complex manufacturing challenges, optimize processes, and implement safe, efficient solutions tailored to their unique needs. Through our network of local branches, we provide customers with stocking inventory, technical support, training, and dedicated sales teams to keep their operations moving forward.

We are currently seeking a motivated an Automation Field Service Specialist to join our expanding Automation and Factory Solutions Division (AFS) technical services team and contribute to the growth of the division’s service offerings. This role offers a unique blend of hands-on technical work and customer interaction, ideal for developing engineers who are looking to grow their career in industrial automation.

As a key member of our Technical Services team, you'll:

Leverage your knowledge with PLCs, motion control systems, or robotics to solve our customers’ automation challenges
Manage multiple service projects, from proposal writing to implementation
Provide best-in-class service to maintain strong customer relationships, combining technical knowledge with excellent customer service skills
Contribute to our division's growth by identifying new opportunities and potential leads
Continuously learn and adapt to emerging trends in automation technology
This position offers a path of career advancement, offering opportunities to:
Progress towards senior technical / engineering roles
Hone knowledge of cutting-edge industrial automation technologies
Develop a unique skill set that bridges engineering expertise and customer management
Learn from a seasoned, knowledgeable team of automation / electrical engineers
If you're passionate about engineering, thrive in a customer-facing environment, and are eager to grow your career with a leading industrial distributor, apply now!

For this role, we are seeking candidates in the Eastern St. Louis, MO area to accommodate ease of travel to customer sites around Missouri, Illinois, and Indiana. When not engaged in work related travel to customer sites or corporate facilities, this position offers a remote work arrangement however, travel could be as much as 70+% depending on work volume.

Essential Functions

Perform on-site service work, traveling up 70% of the time depending on work volume and complexity of service projects

Manage and execute multiple automation service projects

Develop and implement service solutions for customers’ automation challenges

Write detailed service proposals and manage project lifecycles from inception to completion

Analyze and interpret blueprints, electrical diagrams, and PLC programs

Perform mechanical installs of aluminum extrusion racking, guarding, and fencing products

Build and maintain strong client relationships through excellent customer service and technical expertise

Identify potential sales opportunities and generate leads for cross-divisional collaboration

Stay current with emerging trends in automation and factory solutions

Experience, Education and Skills

Two-year technical degree strongly preferred

2+ years of relevant field experience

Strong background in PLC programming and related automation technologies

Proven mechanical aptitude with the ability to troubleshoot complex systems

Excellent problem-solving skills and ability to think creatively in high-pressure situations

Outstanding customer service skills with the ability to build and maintain client relationships

Willingness to travel approximately 50% depending on work volume

Valid driver’s license / clean driving record

Ability to work flexible hours as needed to meet project deadlines and client expectations

Strong communication skills to effectively collaborate with cross-functional teams and customers

Experience with Siemens products is highly desirable

We Offer

Competitive compensation

Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more

PTO plan with company paid holidays

401K with employer contribution

An employee-centric company that values and truly appreciates our most important asset: You!

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #afsassc

SunSource

Field Service Specialist - Industrial Automation

About the Job

Requirements

Responsibilities

Desired Qualifications

Essential Functions

Experience, Education and Skills

We Offer

About the Company

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