PT Editor – Washington DC
Confirmed live in the last 24 hours
Glossier

501-1,000 employees

Creates inclusive, customer-focused beauty products
Company Overview
Glossier, Inc. stands out as a leading beauty company due to its commitment to inclusivity, customer devotion, and discerning product development. The company's culture fosters curiosity and courage, empowering employees to contribute to the growth of a community-centric brand. Moreover, Glossier's competitive edge lies in its strategic bundling of products, offering customers an 11% discount, which not only drives sales but also enhances customer loyalty.
Consumer Goods

Company Stage

Series E

Total Funding

$302.8M

Founded

2014

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

26%
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Content & Writing
Content Strategy
Creative Writing
Editing & Proofreading
Requirements
  • 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment
  • Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred
  • Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required
  • Passion for creating memorable experiences through meaningful personal interactions
  • An advocate for all members of our community, promoting inclusion and belonging always
  • Demonstrated ability to show empathy and understanding while still driving action
  • Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable
  • Desire and willingness to roll up your sleeves and jump in when the situation requires it
  • A true collaborator in nature, driven by the power of teamwork, who thrives in group settings
  • Positive, willing to learn and grow, and motivated to perform in fast-paced environments
  • Highly adaptable with an impeccable ability to multitask
  • Prior experience with POS (point of sale) or inventory management systems is a plus
Responsibilities
  • Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences
  • Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do
  • Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care
  • Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner
  • Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
  • Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members
  • Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly
  • Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
  • Operate with optimism and joy— having fun is not only allowed, it’s encouraged
  • Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable
  • Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products
  • Serve as a product guru and an added resource for product demonstrations (e.g., to our guests and new hires, cross-training team members on new product launches), in partnership with store leadership
  • Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments
  • Adherence to safety standards (e.g., COVID-19) as defined by the store leadership team in accordance with public health guidelines, federal, and state guidelines
  • Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics
  • Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders
  • Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality, and diligently report discrepancies accordingly
  • Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.)
  • Uphold all uniform standards, closely following presentation guidelines
  • Become an expert in all operational procedures of the store, both front and back of house, with a focus on providing support to newly hired team members
  • Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as credit card data, customer information)
  • Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence