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EXL

Analyzes business data and runs outsourced operations

Lead Assistant Manager - WFM

Business OperationsConfirmed live in the last 24 hours
Full-timeCebu City, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • A minimum of two years in the current role.

Responsibilities

  • Make immediate staffing and resource-allocation adjustments as needs arise.
  • Provide timely reports and updates on performance, adherence, and staffing status to key stakeholders, team leaders, and senior management.
  • Supervise and provide timely coaching to real-time analysts.
  • Contribute to continuous improvement of workforce management processes and systems, using data to drive strategic decisions.
  • Maintain files and tools in accordance with workforce management standards.
  • Act as backup to the workforce management manager.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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