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Canon

Global imaging, optics, and office solutions

Client Service 2 Representative - Office Services

Administrative SupportConfirmed live in the last 24 hours
Full-timeWashington, DC, USA

About the Job

Requirements

  • A high school diploma, GED, or equivalent experience is required, along with 1 to 2 years of related experience.
  • Prior experience in a customer service environment is required.
  • Good computer skills and technical knowledge are required.
  • The ability to multitask and prioritize work to meet deadlines is required.
  • Good customer service and communication skills are required.
  • The ability to work with minimal supervision is required.
  • The ability to work overtime as needed is required.
  • The ability to obtain security or other clearances required by customers for entry to customer premises is required.
  • The ability to lift up to 50 pounds is required.
  • The ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties is required.

Responsibilities

  • Promptly inform the supervisor of potential problems or customer concerns.
  • Promptly review and respond to management and client requests through email, phone calls, text messages, and verbal communication.
  • Contribute to providing customer service.
  • Contribute to creating the Site Procedure Guide to ensure account processes are properly recorded.
  • Oversee workflow and job balance among staff and ensure tasks are completed within account service-level agreement requirements.
  • Communicate and train the team on workflow or procedure changes.
  • Oversee and manage daily and monthly service activity records.
  • Communicate effectively with the client and staff.
  • Where appropriate, serve as the main point of contact for the client regarding daily activity and participate in client meetings about account activity.
  • Perform assigned services, which may include copy and print production or copy center services, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory services, warehouse services, and file room or records file services.
  • Attend cross-functional training to provide coverage when short-staffed.
  • Adapt site responsibilities and coverage location to client or division needs.
  • For mail and courier services, receive, sort, deliver, pick up, and process courier items, interoffice mail, newspapers, magazines, and United States Postal Service mail promptly and accurately.
  • Track courier and accountable items, including FedEx, UPS, and Certified Mail.
  • Research and route unidentified and generic mail.
  • Receive, log, deliver, and track messenger items.
  • Respond to customer requests and perform routine equipment upkeep in mail and courier services.
  • Record and track customer inquiries and fulfillment of requests.
  • For reception and office services, greet visitors, answer phone calls, take messages, schedule conference rooms, and enter data into a computer.
  • Respond to customer needs and requests, accept deliveries, and set up food and beverages for meetings.
  • Perform copy, binding, or copier maintenance duties as assigned.
  • For device maintenance, maintain customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
  • Follow established daily maintenance processes and procedures.
  • Maintain equipment through cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
  • Evaluate equipment issues and notify the service department when unable to resolve them.
  • Deliver paper and assist end users with basic equipment functionality.
  • Record meter reads and maintain service activity reports.
  • Monitor supplies and restock inventory.

About the Company

Canon

Global imaging, optics, and office solutions

Canon makes imaging and optical products for consumers and businesses, including cameras, lenses, printers, and document-management software, plus industrial lithography equipment, OLED manufacturing machinery, and medical imaging systems. Its products work by using precision optics, sensors, and imaging software to capture and process images, while industrial gear relies on optical precision for chip and display fabrication and medical devices provide MRI/CT/ultrasound diagnostics. Canon differentiates itself with an end-to-end portfolio across consumer imaging, office solutions, industrial equipment, and medical imaging, backed by deep optics and sensors expertise, global scale, and ongoing R&D and acquisitions. Its goal is to keep leading in imaging and optics while expanding into high-value industrial and medical markets, delivering reliable hardware and software that power digital workflows, manufacturing, and patient care under its Kyosei sustainability philosophy.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1937

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