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KYN

Luxury private-pay elder care in London

Housekeeping/Laundry Attendant

ContractUpdated on 10/17/2026
£14/hr+ Discretionary annual bonus
Entry
London, UK
In Person
Cleaning & Custodial ServicesJanitorial Services

About the job

Requirements
  • Experience in a similar role.
  • A proven track record of delivering and maintaining high standards.
  • Ability to communicate, work cooperatively and politely, pay attention to detail, and work under pressure, flexibly and consistently.
  • Trustworthy, caring, adaptable, friendly, patient, compassionate, empathetic, kind, and caring conduct.
  • Proof of the right to work in the UK and consent to an enhanced Disclosure and Barring Service check.
Responsibilities
  • Support the Life Enriching Activity Lead and coordinators in implementing meaningful activities throughout the home and proactively engage residents.
  • Complete daily housekeeping schedules and ensure rooms and communal areas are clean, tidy, prepared, and presented to departmental standard operating procedures.
  • Restock trolleys at the end of each shift, store cleaning equipment tidily, deliver clean towels to allocated rooms, and keep linen rooms and trolleys clean and tidy.
  • Manage the laundry room day to day and clean uniforms and laundry supplies to the required standards.
  • Follow the Head Housekeeper’s instructions on laundry equipment, materials, and chemicals, and respond promptly and professionally to laundry-related queries.
  • Undertake laundry duties to a high standard, collect and sort soiled linen, operate laundry equipment safely, follow garment care labels, mark residents’ clothing when needed, and return laundered items to residents’ rooms or linen cupboards.
  • Maintain resident satisfaction, report complaints to the Head Housekeeper, and help provide residents and their families with a comfortable, well-maintained environment.
  • Use and care for vacuum cleaners, trolleys, carpet cleaners, steam cleaners, and other equipment correctly; promptly report malfunctions.
  • Use cleaning agents correctly on surfaces and report damage, wear, tear, and maintenance issues to the Manager.
  • Report accidents and incidents to the Hospitality Manager and comply with Control of Substances Hazardous to Health regulations.
  • Present residents’ rooms to KYN’s standards while respecting residents’ wishes and privacy; complete opening and closing checklists daily.
  • Use departmental resources effectively, keep laundry equipment and the laundry area clean, and replenish automatic-dosing detergents and additives.
  • Contribute to induction and training of new team members.
  • Protect the health and safety of residents, visitors, and team members and comply with health, safety, and infection-control requirements; report hazards or take appropriate action within training and knowledge.
  • Attend statutory training and apply its learning outcomes.
  • Respond politely and professionally to residents, knock before entering rooms, and treat residents with dignity, privacy, and respect.
  • Comply with KYN’s dress code, policies, and procedures.

About the company

KYN runs luxury care homes in London that provide residential, nursing, respite, and specialist dementia care for self-funding residents. Its care model uses a 360-degree wellbeing approach with bespoke care plans, a high staff-to-resident ratio, a no-agency policy, and non-intrusive safety technology, all delivered in architecturally distinctive properties. The company differentiates itself through private-pay, home-like environments shaped by collaborations with designers, curators, and chefs, rather than clinical settings, and by pursuing partial NHS FNC contributions where available. KYN aims to expand by acquiring and developing new sites around central London to offer premium, holistic elderly care.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2019

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Simplify's Take

What believers are saying

  • KYN started KYN Riverside construction in April 2026, proving continued site acquisition momentum.
  • KYN Highgate, KYN Kensington, and Riverside target London's wealthiest care-home catchment.
  • KYN Hurlingham held a Good CQC rating in March 2026, supporting trust and occupancy.

What critics are saying

  • KYN's 2028-2029 openings require heavy execution across Highgate, Kensington, and Riverside simultaneously.
  • Private-pay fees from £3,900 weekly restrict demand to affluent London self-funders.
  • A director-of-care change at Hurlingham in May 2026 disrupts continuity during expansion.

What makes KYN unique

  • KYN pairs luxury design with nursing, dementia, respite, and rehabilitation under one brand.
  • Nina Campbell, Adam Ellis Studio, and Tristan Welch create hotel-grade, lived-in differentiation.
  • KYN Hurlingham won Knight Frank's 2025 Luxury Care Home Renovation award.

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Benefits

  • Paid Vacation
  • Training Programs
  • Wellness Program
  • Mental Health Support
  • Life Insurance
  • Employee Discounts