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Full-Time

Collections Call Center Representative

Bilingual Spanish

Confirmed live in the last 24 hours

TrueML

TrueML

51-200 employees

Fintech solutions for debt collection and management

Consumer Software
Fintech
Financial Services

Compensation Overview

$21Hourly

+ Monthly Performance Bonuses

Entry

Lenexa, KS, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • High school diploma or GED required.
  • Professional communication and interpersonal skills.
  • Call Center experience required
  • Collections experience preferred.
  • Attention to detail and critical thinking.
  • Skilled in problem-solving, negotiating, and resolving conflicts.
  • Commitment to providing best in class customer service.
  • Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
  • Ability to work in fast-paced and changing environment.
Responsibilities
  • Provide exceptional customer service.
  • Guide and motivate customers through the collections process.
  • Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
  • Meet key performance indicators as outlined by management.
  • Meet expected quality and compliance standards.

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach, aiming to make financial services accessible to everyone, regardless of their financial situation. The company's goal is to transform the financial landscape by providing technology solutions that support both consumer financial health and business efficiency.

Company Stage

N/A

Total Funding

$199.9M

Headquarters

Lenexa, Kansas

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • TrueML's products like Retain have demonstrated significant success, recovering over $1 billion in past-due balances and improving customer engagement.
  • The appointment of Thomas Overton as CTO brings experienced leadership to drive further technological innovation.
  • TrueML's mission-driven approach and focus on inclusivity can attract talent passionate about making a positive impact in financial services.

What critics are saying

  • The fintech sector is highly competitive, with numerous companies offering innovative solutions, which could impact TrueML's market share.
  • Reliance on digital communication tools may face challenges with regulatory changes and compliance requirements.

What makes TrueML unique

  • TrueML's digital-first approach to debt collection, leveraging intelligent technology, sets it apart from traditional, often adversarial methods.
  • The company's focus on customer experience and inclusivity in financial services is a unique selling point in the fintech sector.
  • TrueML's patented decision engine and optimization technology for communication delivery provide a competitive edge in engaging delinquent customers.