ALFA LAVAL

Heat transfer, separation, fluid handling solutions

Field Service Team Manager

Field ServiceConfirmed live in the last 24 hours

Full-timeKaohsiung, Gushan District, Kaohsiung City, TaiwanNo salary listedIn-person

About the Job

Requirements

Fluency in English, including reading, writing, and speaking, is required.
A degree in Electrical Engineering, Mechanical Engineering, or Chemical Engineering, or equivalent experience, is required.
More than three years of management experience with service experience is required.
Experience with improvement tools such as 5S and project work is required.
The role requires being result-driven, working under pressure, being open and communicative, and taking a strategic perspective.

Responsibilities

Provide focused leadership to a team of service engineers to maintain operational capability while balancing customer, business, and team needs.
Secure a strong quality, health, safety, and environment culture within the Field Service organization.
Manage and develop the capabilities needed to support overall service strategies.
Identify training needs, track field service engineer competence improvement and personal development, and update skills matrices accordingly.
Ensure the availability of resources and manpower.
Manage field service engineer utilization and P3F results, including investments, and monitor progress against targets.
Support proactive service sales through lead generation in collaboration with Capital and Service sales.
Ensure jobs are executed according to customer relationships internally and externally.
Lead the team remotely by providing direction and ensuring performance in accordance with the service strategy and a strong customer-oriented mindset.
Implement continuous efficiency improvements using innovative processes and technologies.
Lead change management to adapt to new market demands.
Implement and follow up on relevant key performance indicators to measure and improve performance.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About This Job

The Field Service Team Manager is responsible for bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team.

Secure a strong QHSE culture within the Field Service organization.
Manage and develop capabilities needed to support the overall Service strategies.
Identify training needs and keep track of FSE competence improvement and personal development and skills matrix updates accordingly.
Ensure availability of resources & Manpower.
Responsible for the FSE's utilization and P3F result including investments and monitor progress against the target setting.
Support proactive service sales by lead generation in collaboration with Capital and Service sales.
Ensure that jobs are executed according to customer relationships internally and externally.
Lead the team even remotely giving the direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset.
Implement continuous efficiency improvements utilizing innovative processes and technologies.
Leading change management to adapt to new market demands.
Implement and follow up on relevant KPIs to measure and improve performance.

Qualifications & Professional Competencies

Fluent in English – Reading; Writing & Oral
Degree of Electrical & Mechanical Engineering or Chemical Engineering or equivalent experiences.
>3 years of experience of Management role with service experience.
Experience from improvement tools, E.g., 5S, Project work experience.

Personal Attributes & Work Attitude

Be a result driven leader.
Be able to work under pressure.
Be open and communicative.
Have a strategic perspective.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

About the Company

ALFA LAVAL

Heat transfer, separation, fluid handling solutions

Alfa Laval provides sustainable solutions for heat transfer, separation, and fluid handling across industries such as energy, food, water, and marine. It sells advanced equipment and process systems and offers ongoing service to keep them running efficiently and long-lasting. Its products work by using heat exchangers to transfer heat, separators to remove components, and pumps and valves to move fluids in industrial processes, and it differentiates itself through a focus on sustainability, long-term service, and strong research and development. The company aims to help customers boost productivity and quality while reducing environmental impact, and to create shareholder value through steady innovation, operational excellence, and strategic financial actions like share buybacks.

Company size: 10,001+
Company stage: IPO
Headquarters: Lund Municipality, Sweden
Founded: 1883

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