Customer Service Representative

We’re looking for a proactive, hands-on Customer Service Representative to join our Christchurch team.

If you enjoy helping customers, assisting operations and being an all rounder, this varied role is made for you..

Why This Role Matters

You’ll help keep our Christchurch customers and day-to-day operations moving. From answering enquiries and preparing quotes to processing orders and getting products out the door, your responsive service, attention to detail and hands-on support will help customers get what they need and keep the warehouse running smoothly.

What You’ll Do

• Customer Service & Sales: Support walk-in customers and handle inbound telephone sales, email and customer enquiries, providing responsive service and sales assistance.
• Quotes & Administration: Prepare quotations for the Account Management team, receive and process orders, and complete accurate data entry, invoices and packing slips.
• Warehouse Operations: Pick, invoice, pack and dispatch customer orders via courier or freight company, unload stock and pallets, restock shelves, organise transport, assemble products and support local purchasing.
• Stock Management: Participate in quarterly stocktakes and coordinate supplier requirements, repairs, faults, returned products and credits.

What You Bring

• Experience in trade counter sales, customer service, warehousing or a similar hands-on environment
• Strong customer communication skills across face-to-face, phone and email channels, with confidence handling inbound sales and customer enquiries
• A practical, organised approach to balancing customer service, sales administration and hands-on warehouse duties, including picking, packing, dispatch, unloading stock and product assembly
• Attention to detail when preparing quotations, receiving orders, creating invoices and packing slips, and handling repairs, returns, credits and quarterly stocktakes
• The ability to take ownership, coordinate others and maintain a safe, tidy and professional branch environment
• A collaborative mindset and willingness to assist across the branch as business needs change

What We Offer

• Competitive salary package 
• Career stability and growth within a leading global distributor
• A supportive, collaborative team environment
• Employee Assistance and Referral Programs
• Strong learning, development and career progression opportunities

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter represents the international go-to-market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in-country expertise.

Across ANZ, our footprint spans commercial sales and services across wire and cable, networking and communications, data centre and security solutions.