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Otter

Builds restaurant ordering and operations software

Digital Onboarding Associate

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • At least 1 year of experience in customer support, customer onboarding, implementation, customer success, technical support, or SaaS operations.
  • Experience working with POS systems, restaurant technology platforms, or SaaS products.
  • Strong organizational, project management, and time management skills.
  • Written and verbal communication skills, with confidence leading live training sessions.
  • Strong technical aptitude and problem-solving ability, and adaptability in a fast-paced environment.

Responsibilities

  • Own the end-to-end onboarding process for new SMB restaurant partners, from sales handoff through go-live, and serve as their primary point of communication.
  • Manage multiple onboarding projects simultaneously while meeting SLA targets, service activation goals, and quality standards.
  • Configure POS systems, kiosks, tablets, menu management platforms, and delivery platform integrations to establish accurate and reliable system environments.
  • Configure menus, pricing, modifiers, taxes, and order workflows, and validate operational readiness before service go-live.
  • Conduct live onboarding sessions and training for restaurant owners, managers, and staff to increase product adoption and operational understanding.
  • Collaborate with Sales, Implementation, Product, Support, and Revenue Operations to resolve issues and support smooth onboarding and handoffs.
  • Identify onboarding inefficiencies and issues, document them, develop standard operating procedures, and optimize workflows for continuous improvement.
  • Track onboarding performance metrics, including time to go-live, activation rate, first-order success, SLA compliance, and customer satisfaction.

About the Company

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Otter

Builds restaurant ordering and operations software

Otter builds restaurant software that brings in-store, pickup and delivery orders into one system for independent quick-service businesses and larger restaurant groups. Its point-of-sale platform connects ordering channels with kitchen screens, menu management and sales reports, so staff can follow orders from checkout to preparation. Restaurants also use its online storefronts, kiosks and loyalty tools to take direct orders and manage guest relationships across ordering channels. The business sells monthly software plans per location, with hardware bundles and payment-processing charges that vary by plan and card volume. Otter is headquartered in Los Angeles, California.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
2020

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