Senior Global Account Manager

Role & Mission

As a Senior Global Account Manager for one of our largest Global partners in Poland, a global QSR brand, you will be the main point of contact for the partner's HQ and play a key role in growing and strengthening the partnership.

Based in Warsaw and reporting to an EMEA-based manager, you'll be part of an international organization, working at the intersection of global, regional, and local teams. A key part of your role will be to navigate this environment, align stakeholders across different levels of the organization, and translate broader strategic priorities into impactful local initiatives.

You'll develop a deep understanding of the partner's business, priorities, and challenges to identify growth opportunities, improve performance, and deliver long-term value through Uber Eats.

Working closely with Customer Success Managers (CSMs) and Account Coordinators (ACs), you'll turn data-driven insights into actionable plans and ensure their successful execution.

This role offers a unique opportunity to own a major strategic partnership while gaining exposure to global business initiatives and developing strong cross-functional stakeholder management skills.

Key Responsibilities

• Sales Strategy & Execution: Develop and execute joint business plans to drive growth and achieve commercial targets. Identify upsell and cross-sell opportunities, leverage data to uncover growth opportunities, and collaborate with internal specialists to implement initiatives. Support commercial discussions and negotiations with the partner

• Client Success & Retention: Act as the main point of contact for the partner's HQ, building strong relationships with key stakeholders. Lead regular business reviews and Joint Business Planning sessions to align on priorities, track progress, and identify opportunities to strengthen the partnership

• Performance Analysis & Operational Execution: Work closely with CSMs and Account Coordinators to analyze business performance, identify opportunities for improvement, and translate insights into concrete action plans. Coordinate execution, monitor KPIs, and ensure initiatives deliver measurable results

• Partnership Development: Proactively identify opportunities to improve the partner's experience, strengthen engagement with HQ and franchisees, and support the long-term growth of the partnership

• Global, Regional & Local Stakeholder Management: Play a central role in connecting global, regional, and local teams, ensuring alignment between international partnership strategies and local market priorities. Build strong internal relationships, navigate different stakeholder expectations, and coordinate cross-functional initiatives involving Commercial, Operations, Marketing, Ads, and Support teams. Act as a key facilitator to drive decisions, remove roadblocks, and ensure effective execution across the organization

Ideal Profile

• 3–4 years of experience in account management, business development, consulting, or a similar commercial role, ideally within a tech company or fast-paced environment
• Experience managing client relationships, driving commercial initiatives, and delivering measurable business results
• Strong analytical skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations
• Strong stakeholder management skills, with the ability to collaborate across different teams, functions, and organizational levels, ideally in an international environment
• Excellent communication and interpersonal skills, with the confidence to engage with senior business stakeholders
• Collaborative mindset, with the ability to influence without direct authority and coordinate execution across teams
• Proactive, organized, and solution-oriented, with a hands-on approach and a strong sense of ownership
• Fluency in Polish and English