IT Service Owner M365 Copilot

Summary Statement

Duties & Responsibilities

• You will assume global end-to-end responsibility for Microsoft 365 Copilot and, in the future, additional digital workplace services
• You will define and measure service quality using clear metrics (e.g., adoption, user satisfaction, business value, security & compliance) and use these to identify targeted improvement measures
• You will ensure stable and secure operations by effectively managing external service providers and clearly defining the terms of collaboration both contractually and operationally (e.g., SLAs, KPIs)
• You will develop governance, compliance, and security standards for the responsible use of Microsoft 365 Copilot in close collaboration with security, data protection, and architecture teams
• You will advise business units on identifying and implementing use cases to maximize the business value of AI technologies
• You are responsible for budget, licensing, and cost management for your services and continuously optimize the cost-effectiveness of service delivery
• You monitor market trends and technological developments related to generative AI, Microsoft 365, and the digital workplace, and use these insights to drive innovation and transformation initiatives
• You will coordinate global rollout, change management, and communication efforts to ensure the successful adoption of new services
• You will work closely with international business units, service providers, and global IT teams to further develop innovative workplace services tailored to specific needs

Qualifications

• You have successfully completed a degree in computer science, business informatics, or a comparable field
• You have several years of experience in the Digital Workplace and M365, as well as in service management
• Ideally, you have specific knowledge and experience with Copilot for M365 Services
• You have experience in the implementation, operation, and further development of global IT services, particularly in collaboration with IT service providers
• You have a solid understanding of governance, security, compliance, and data protection requirements in the Microsoft 365 environment
• You have in-depth knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control
• You communicate clearly and effectively—in German and English—and enjoy working in a team as well as with international stakeholder

Benefits

• Attractive compensation package, including a bonus and 30 days of vacation
• Flexible and family-friendly work schedules (including the option to work remotely)
• Personalized professional development through our extensive training programs
• An open corporate culture with regular team events and an exciting international work environment
• Corporate benefits, EGYM Wellpass, health management programs, and many, many more perks awaiting you at Ottobock