Müllers Solutions

ServiceNow Senior Developer - IT Service Management

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Over 7 years of experience in ServiceNow development, with a strong emphasis on IT Service Management.
Demonstrated hands-on expertise building and supporting Incident, Request, Change, and Problem Management workflows.
Demonstrated hands-on expertise with Service Catalog and request fulfillment processes.
Technical skills in JavaScript and Glide API.
Technical skills in Flow Designer and workflow automation.
Technical skills in Business Rules, Client Scripts, and UI Policies.
Experience operating in a live production support environment, including managing enhancements, defect resolution, and operational changes.
Experience coordinating work within release cycles and adhering to change governance.
Strong understanding of Service Level Agreement configuration.
Strong understanding of approval workflows.
Strong understanding of fundamental ServiceNow data model concepts.
Ability to independently manage delivery from requirements gathering through deployment.
Experience working in Agile or hybrid project delivery settings.

Responsibilities

Design, configure, and maintain ServiceNow IT Service Management modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
Develop across the ServiceNow platform, including Business Rules, Client Scripts, UI Policies, Flow Designer, workflow automation, form and catalog configurations, and Service Level Agreement and approval logic.
Manage and support day-to-day operations by investigating and resolving Level 2/Level 3 defects, enhancing existing IT Service Management processes and workflows, and improving service delivery logic and user experience.
Ensure solutions follow platform standards, reusable design patterns, and performance and scalability best practices.
Collaborate with service owners, operations teams, demand teams, and backlog teams to turn requirements into production-ready solutions.
Support release and deployment processes by managing update sets, providing testing support and validation, and resolving post-deployment issues.
Work alongside other module owners, including IT Operations Management, integrations, and Customer Service Management, to maintain cross-platform consistency and integration stability.

Desired Qualifications

Experience in large-scale ServiceNow environments involving multiple modules and high user volumes.
Familiarity with IntegrationHub and API-based integrations.
Familiarity with IT Operations Management and Configuration Management Database concepts, including cross-module understanding.
ServiceNow Certified System Administrator certification is mandatory or highly preferred.
Certified Implementation Specialist – IT Service Management certification is preferred.
Certified Application Developer certification is an advantage.

ServiceNow Senior Developer - IT Service Management (ITSM)

Müller`s Solutions · Dubai, United Arab Emirates · — · Posted 2026-05-21

Workplace: on_site

Description

Müller's Solutions is seeking a highly skilled ServiceNow Senior Developer – IT Service Management (ITSM) to join our innovative IT team. In this role, you will be instrumental in designing, developing, and implementing robust ServiceNow ITSM solutions that improve service delivery and operational efficiency for our clients.

Key Responsibilities:

Design, configure, and maintain key ServiceNow ITSM modules, such as:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Provide hands-on development throughout the platform, including:
Business Rules, Client Scripts, and UI Policies
Flow Designer and workflow automation
Form and catalog configurations
SLA and approval logic implementation
Manage and support day-to-day operations (BAU) by:
Investigating and resolving defects (L2/L3 support)
Enhancing existing ITSM processes and workflows
Continuously improving service delivery logic and user experience
Ensure that all solutions are developed in accordance with:
Platform standards
Reusable design patterns
Best practices for performance and scalability
Collaborate closely with the following stakeholders to convert requirements into functional, production-ready solutions:
Service owners
Operations teams
Demand and backlog teams
Support release and deployment processes by:
Managing update sets
Providing testing support and validation
Resolving issues that arise after deployment
Work alongside other module owners (such as ITOM, integrations, CSM, etc.) to maintain cross-platform consistency and ensure integration stability

Requirements

Requirements:

Over 7 years of experience in ServiceNow development, with a strong emphasis on ITSM.
Demonstrated hands-on expertise in building and supporting:
o Incident, Request, Change, and Problem management workflows.
o Service Catalog and request fulfillment processes.
Solid technical skills in:
o JavaScript and Glide API.
o Flow Designer and workflow automation.
o Business Rules, Client Scripts, and UI Policies.
Experience operating within a live production support environment (BAU), including:
o Managing enhancements, defect resolution, and operational changes.
o Coordinating work within release cycles and adhering to change governance.
Strong understanding of:
o SLA configuration.
o Approval workflows.
o Fundamental ServiceNow data model concepts.
Capability to independently manage delivery from requirements gathering through to deployment.
Experience working in Agile or hybrid project delivery settings.
Preferred / Additional Experience:
Experience in large-scale ServiceNow environments involving multiple modules and high user volumes.
Familiarity with:
o IntegrationHub and API-based integrations.
o ITOM and CMDB concepts, with cross-module understanding.
ServiceNow certifications including:
o CSA (mandatory or highly preferred).
o CIS-ITSM (preferred).
o CAD certification is an advantage.

Benefits

1- Attractive Package.

2- Family Benefits.

3- Visa.

4-Air Tickets.

Apply

Apply at Müller`s Solutions

About the Company

Müllers Solutions

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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