Receptionist/Cashier

Job Description

Constance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay.

• Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort
• Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts
• Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions
• Manage room reservations, bookings, and amendments efficiently using the Opera property management system
• Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements
• Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records
• Assist with guest check-out procedures, process payments, and conduct final billing reconciliation
• Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible
• Support the front office team in various daily operations and provide assistance during peak periods
• Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary
• Maintain strict confidentiality regarding guest information and resort security protocols
• Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations
• Contribute to staff training and mentoring of junior reception team members as required

Qualifications

• Diploma in Hospitality/Hotel Management or equivalent qualification
• Minimum 2 years of previous experience in a similar receptionist or front-of-house role, preferably within the luxury hospitality industry
• Excellent verbal and written communication skills in English; additional languages such as French, German, or Mandarin are advantageous
• Strong customer service orientation with a friendly, professional demeanour and genuine passion for guest satisfaction
• Prior experience working with Opera property management system is mandatory
• Proficiency in computer systems, Microsoft Office applications, and cash handling procedures
• Demonstrated ability to multitask and prioritise effectively in a fast-paced, high-volume environment
• Keen attention to detail, strong organisational skills, and basic accounting or bookkeeping knowledge
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Excellent conflict resolution and problem-solving skills with the ability to handle guest concerns professionally and diplomatically
• Knowledge of point-of-sale (POS) systems and payment processing technologies
• Professional appearance, grooming standards, and presentation befitting a luxury resort environment
• Strong ability to work both independently and collaboratively as part of a cohesive front office team
• Additional hospitality, customer service, or guest relations certifications are desirable
• Knowledge of the Seychelles tourism industry, local attractions, and cultural awareness would be beneficial

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.