Assistant General Manager

Job Description

The Assistant General Manager (AGM) is responsible for leading operations teams in a single Fulfillment Center location. Reporting to the Building Director/GM, this position directly manages a team of Operations manager, focused on efficiency of day-to-day operations, cost reductions key fulfillment programs affecting the building, and general management of all processing (pick, pack, ship) duties. 

This critically important role will enable succession planning within the Fulfillment network. This is a leadership position that requires a combination of focus and flexibility, as well as a willingness to play an active role in the management of our fulfillment center and network. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation and an understanding of how to drive effectiveness and efficiency at scale. 

A day in the life…

• Strategic in nature and may be the functional leader (second to the building GM). This level of management takes a leading, deciding, driving and integrating approach to managing the organization. 
• Supervises Operations Managers across all shifts – responsible for all processing functional areas. 
• Assists in the recruiting, training and development of managers and employees 

• Drives effective communication across processing areas to ensure building alignment to goals and key initiatives 
• Participates as key stakeholder in building level process, capital or other improvement projects; partners with Seattle/Corporate teams as necessary 
• Responsible for achieving defined operational metrics 
• Plans programs to achieve high-level business objectives established by top-level management 
• Achieves expense objectives within assigned area 

You own this if you have…

• A minimum of 8 years of Fulfillment Center leadership experience. Graduate-level degree in related discipline a plus 
• Demonstrated strong capability in managing large teams, in verbal and written communication skills and in creating effective relationships to influence and collaborate 
• Strong belief and experience in data-driven decision making 

• Proven ability to build effective teams and lead through influence and collaboration 
• Ability to develop reliable, cost-effective systems and procedures 
• Demonstrated success at identifying, developing and retaining quality talent 

Relocation benefits available!

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$111,000.00 - $186,500.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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